Field Service Technician – Industrial Power Equipment

Field Service Technician

What We’re Offering

• Sales Incentive Plan
• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 51,000-64,000 annually

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Motive Power applications, which include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose:

We are seeking a Field Service Technician in Ronkonkoma, NY who will be required to perform both in shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers, and DC power distribution equipment (cable trays, battery racks and power cables).
• Interacts with all levels of people, both inside and outside the company.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Performs Preventative Maintenance inspections of customer’s batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Determines specific gravity of solution.
• Waters, Washes, cleans, and neutralizes customer’s batteries at customer ‘s location.
• Installs equipment at customer's facility to ensure full functionality according to specifications.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
• Other duties may be assigned.

Qualifications

To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

• A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in-field support.
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
• Able to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after-hour service calls when required.

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronics/ Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Hands-on job experience
• Experience should be substantively in the Electrical related field where applicable

Driving Requirements

• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Able and willing to travel to customer sites.
• This position is remote. Traveling to customer sites daily.
• Able and willing to do overnight travel.
• Maximum of 5 days per month of overnight travel.
• During the 6-8 week training period, you will have frequent overnight travel.
• Must be at least 18 years of age to drive a company vehicle (Nonregulated/CDL 21 years of age)
• Able and willing to operate a forklift.

Job Type: Full-time

Pay: $51,100.00 - $64,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $51,100 - $64,000