What are the responsibilities and job description for the Director IT Infrastructure position at Enerpac Tool Group?
Overview
Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. For further information on Enerpac Tool Group and its businesses, visit the Company's website at www.enerpactoolgroup.com.
Position Summary
The Director, IT Infrastructure is responsible for leading the design, operation, and continuous improvement of Enerpac’s global technology infrastructure. This includes networks, cloud platforms, data centers, service desk, end-user technologies, and connectivity across global plants and offices.
As Enerpac is an Oracle shop, this leader will work closely with Oracle application and functional teams to ensure optimal performance and reliability of Oracle ERP, databases, middleware, and reporting platforms. The Director must be both strategic and hands-on—able to define global standards and roadmaps while also stepping in to troubleshoot during critical incidents.
Key Responsibilities
Strategic Leadership
Education & Experience
Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.
Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. For further information on Enerpac Tool Group and its businesses, visit the Company's website at www.enerpactoolgroup.com.
Position Summary
The Director, IT Infrastructure is responsible for leading the design, operation, and continuous improvement of Enerpac’s global technology infrastructure. This includes networks, cloud platforms, data centers, service desk, end-user technologies, and connectivity across global plants and offices.
As Enerpac is an Oracle shop, this leader will work closely with Oracle application and functional teams to ensure optimal performance and reliability of Oracle ERP, databases, middleware, and reporting platforms. The Director must be both strategic and hands-on—able to define global standards and roadmaps while also stepping in to troubleshoot during critical incidents.
Key Responsibilities
Strategic Leadership
- Develop and execute a multi-year global infrastructure and end-user services roadmap aligned with business priorities.
- Drive modernization initiatives, including cloud adoption (Azure/AWS/OCI), automation, and global standardization.
- Lead infrastructure integration for M&A, ensuring new sites and acquired businesses are rapidly brought into Enerpac’s standard platforms.
- Oversee disaster recovery (DR) and business continuity (BCP), including regular testing of Oracle and other critical enterprise applications.
- Ensure high availability, scalability, and security of infrastructure across global plants, offices, and remote locations.
- Lead infrastructure services: networking, servers/storage, virtualization (VMware/Hyper-V), cloud, collaboration platforms, and end-user technologies.
- Oversee infrastructure supporting Oracle ERP, Oracle databases, middleware, OBIEE/Power BI, and integrations, ensuring strong performance and reliability.
- Own the Service Desk function, driving SLA adherence, end-user satisfaction, automation, and self-service capabilities.
- Implement robust monitoring and observability practices for proactive issue detection and rapid resolution.
- Provide hands-on leadership during critical incidents and outages.
- Lead, mentor, and develop a global, distributed team in a lean IT model.
- Manage vendor and managed service provider relationships, including Oracle and Service Desk partners, to ensure high-quality and cost-effective delivery.
- Oversee licensing and contract management (Oracle, Microsoft, cloud, network carriers) with a focus on compliance and cost optimization.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Partner with the Information Security team to ensure strong cyber hygiene across infrastructure and Oracle environments.
- Drive identity and access management (MFA, SSO, privileged access), endpoint protection, patch compliance, and secure OT/plant connectivity.
- Ensure compliance with regulatory, export control, and data privacy requirements.
- Develop and manage the infrastructure and service desk budget; optimize spend across cloud, data center, Oracle, and vendors.
- Track and report KPIs to IT and business leadership, including system uptime, DR readiness, service desk performance, and user satisfaction.
Education & Experience
- Bachelor’s degree in computer science, Information Technology, or related field (Master’s preferred).
- 10 years of progressive IT infrastructure experience, with at least 5 years in leadership roles.
- Experience in a global manufacturing or industrial environment strongly preferred.
- Proven success in supporting Oracle ERP and databases in partnership with applications teams.
- Demonstrated leadership of Service Desk and end-user support in a distributed environment.
- Hands-on ability to troubleshoot complex infrastructure and application performance issues.
- Expertise in networking (LAN/WAN/Wi-Fi), servers/storage, virtualization (VMware/Hyper-V), and hybrid cloud platforms (Azure, AWS, OCI).
- Experience with Microsoft ecosystem: Active Directory, M365, Teams, Exchange Online, Intune, and endpoint management.
- Familiarity with ITSM platforms (ServiceNow, Freshservice, or similar) and ITIL-based Service Desk processes.
- Experience with monitoring, observability, disaster recovery, and incident response tools.
- Strategic thinker who translates technology into business value.
- Strong communicator with the ability to influence executives and guide teams under pressure.
- Proven success in leading distributed teams and managing global vendors.
- Ability to execute in a lean IT organization while enabling scale, resilience, and business growth.
Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.