What are the responsibilities and job description for the Customer Service Agent - IAH position at ENERGY TRANSPORT LOGISTICS?
We are looking for a full time Customer Service Agent for our Houston, Texas location.
JOB SUMMARY
Energy Transport Logistics is seeking self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline customer service representative to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
- Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
- Transfer data from bill of lading to company freight operating management system.
- Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown.
- Collect, safekeep, and help upkeep all relevant customer data.
- Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
- Assist customers in tracking and tracing their freight, when needed.
- Notify customers of Freight Availability, Capacity, and other Important Information.
- Will need to maintain knowledge of company services.
- Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time.
- Adhere to company policies and procedures.
- Assist Management in operational KPI reports as needed.
COMPETENCIES
- Strong understanding of MS Office Programs, Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc.
- Strong verbal and written communication skills
- Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
- Must have the ability to work in a fast-paced environment
- Type 30 WPM preferred
Salary : $18 - $21