Sr Specialist - IT Client Management

Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 12,000 strong organization as we fuel the world and each other!

Summary:

Energy Transfer is seeking an experienced MECM/SCCM Administrator with a forwardlooking mindset and a strong understanding of emerging technologies to help transform service delivery within the Client Management organization. The Senior Specialist role is a handson technical position within the Client Management team, where the successful candidate will make an immediate impact by leveraging current solution sets while collaborating closely with teammates, crossfunctional IT partners, and customers to develop and implement wellstructured, lowrisk solutions within aggressive timelines and with minimal service disruption.

Essential Duties & Responsibilities:

• Administer and manage Microsoft Endpoint Configuration Manager (MECM/SCCM) infrastructure, including site system roles and distribution points, with integration to Azure AD, comanagement, and Cloud Management Gateway (CMG) to support internetconnected devices.
• Manage VMware and XenServer VDI environments and support Citrix Virtual Desktop platforms across corporate and airgapped Secure SCADA/Gas Control environments, providing Tier 3 VDI support for SCADA and Butane technicians.
• Package and deploy enterprise client applications using PowerShell AppDeploy Toolkit (PSADT) and Microsoft application deployment tools (AdminStudio/Wise, MECM/SCCM).
• Manage Windows device provisioning and lifecycle processes, including operating system deployment (OSD) and upgrades using MECM task sequences, Windows Autopilot enrollment, vendor coordination, and deployment of standardized applications and settings via Intune Win32 apps.
• Develop and maintain Windows PowerShell scripts to automate deployment, configuration, remediation, and operational tasks.
• Engineer, administer, and troubleshoot Microsoft Endpoint Configuration Manager (MECM/SCCM) at an enterprise level, supporting client devices and site infrastructure, including primary site servers, role servers, distribution points, SQL databases, and log analysis.
• Deliver core endpoint management services, including OS deployment, servicing, patching, replication, inventory, reporting, software metering, and power management.
• Manage local workstation administrative access and privilege elevation using Microsoft LAPS and BeyondTrust Endpoint Privilege Management (EPM).
• Maintain and deploy Group Policy Objects (GPOs) across multiple domains, impacting client devices and end users.
• Manage mobile device management (MDM/MAM) using Microsoft Endpoint Manager (Intune), providing support for Android, iOS, tablets, and rugged/toughbook devices.
• Provide desktop, laptop, and mobile computing solutions to support both office and field environments, including realtime operational applications used for pipeline measurement and management.
• Resolve ServiceNow incidents escalated to Tier 3, delivering advanced technical troubleshooting and resolution.
• Manage enterprise endpoint patching and security compliance, including monthly Microsoft security updates, thirdparty application updates (e.g., Chrome, Office 365), and ongoing maintenance of System Center Endpoint Protection (SCEP/Windows Defender).
• Remediate MECM/SCCM client and SCEP client issues on corporate and remote workstations.
• Manage endpoint data protection and recovery, including backup of locally stored data for legal hold requirements and file restoration using Veeam Backup and Druva.
• Manage remote support and screensharing tools, including Dameware and BeyondTrust Remote Support, to enable secure remote assistance and troubleshooting.
• Upgrade and maintain endpoint management tools and supporting infrastructure to ensure service reliability and scalability.
• Manage project schedules and priorities to ensure ontime and onbudget delivery of endpoint and clientmanagement initiatives.
• Plan, test, and maintain Disaster Recovery (DR) and Business Continuity (BC) procedures for endpoint services.
• The ideal candidate must have 5-8 years of experience with the latest versions of SCCM and MECM, and related technologies.