What are the responsibilities and job description for the Sr Tech - IT Client Technology position at Energy Transfer Family of Partnerships?
Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. Come join our award winning 10,000 strong organization as we fuel the world and each other!
This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO.
Summary:
IT Client Support Technician providing excellent customer service in a corporate and remote office environment. Will be responsible for on-site and remote support for hardware/software issues.
Essential Duties and Responsibilities:
· Provides local and remote assistance to end-users – laptop, desktop, mobile devices and other technology as required.
· May include some consulting, gathering and analysis of requirements and recommending solutions.
· Tier 2 support of enterprise clients (desktops and laptops) and client application systems.
· Primary for scheduling refreshes of equipment, providing life cycle support for the client PCs, configure/support clients and user assistance as needed.
· Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively.
· Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base
· Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.
· Configures and deploys new workstations, printers, and software. Provides onsite support for client printer configurations and other IT related support tasks as needed.
· Maintains current documentation on end-user computing applications and computer asset inventory.
· Will be included in the rotations for on-call on a routine basis.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- 2 years of experience
- In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook
- Familiar with Apple and Android environments for phones and tablets.
- Can resolve complex problems related to client software and configuration
- Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment.
- Must enjoy assisting customers through issues on the telephone as well as in person
- Ability to travel for field location support or other projects.
- Lifting 50 lbs. occasionally.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional day or overnight travel to field sites may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.