What are the responsibilities and job description for the Lead Specialist- Account Management position at Energy Transfer Family of Partnerships?
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 47 U.S. states, Puerto Rico, Europe, and Mexico. The Partnership's midstream operations include an extensive network of approximately 9,500 miles of pipeline and over 100 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which serve approximately 10,000 convenience stores, independent dealers, commercial customers, and distributors.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience.
Summary:
The Specialist - Wholesale Account Management role supports the efforts of the Wholesale Marketing team in various functions, including report dissemination, account setup, resolving customer service issues, pricing issues, credit concerns, and process improvement projects. The role also oversees DTN updates and manages allocations in the DTN/TABS system. The Specialist - Wholesale Account Management is an integral part of the Wholesale team and plays a critical role in the success of our Wholesale Marketing Division.
Essential Duties and Responsibilities:
- Works directly with the Sales team and other internal/external groups to facilitate the resolution of all customer-related issues quickly and professionally.
- In partnership with our Sales and Supply & Trading teams, manages the daily maintenance and updates of all terminal/customer allocations.
- Responsible for the setup and maintenance of Wholesale marketing customers across our terminal network.
- Generates daily reporting critical to the operations of our Wholesale team – attention to detail is key.
- Serves as key team member on various upcoming process improvement projects.
Education and/or Experience:
- 8 years of industry experience
- Bachelor’s Degree in Marketing or related field
- Equivalent experience and demonstrated equivalent competency may supplant the bachelor’s degree
Required experience is commensurate with the selected job level:
- The Lead Specialist level requires a Bachelor’s degree or equivalent experience and 8 years of relevant job related experience
Knowledge, Skills and Abilities:
- Working experience with the Microsoft Office Suite, strong Excel skills
- Provide Best-in-Class Customer Service/Team-focused
- Strong interpersonal skills – daily engagement with multiple stakeholders
- Self-starter with ability to multi-task addressing competing priorities in a fast-paced environment
- Able to address customer concerns and bring to an amicable resolution quickly and efficiently.
- Strong attention to detail.
- DTN/TABS, Salesforce CRM, and/or RightAngle experience a plus
- After-hours availability on occasion
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Mostly normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Limited overnight travel may be required.
- Occasional visits to industrial/manufacturing setting may be required which could cause exposure to hazardous materials such as combustible, flammable, toxic, carcinogenic and other chemicals, as well as extreme temperature conditions and loud machinery.