Regional Sales Manager

Essential Duties and Responsibilities

• Provide comprehensive project-level support for Energy Storage, Acumen EMS, and ETB Monitor, including technical guidance, documentation, and coordination throughout the project lifecycle.
• Develop accurate and timely quotes for Energy Storage, Acumen EMS and ETB Monitor projects, ensuring alignment with customer requirements and company pricing standards.
• Manage the transition from sales to operations, facilitating smooth handoffs and ensuring all project details are communicated clearly to internal teams.
• Prepare and complete all required documentation, including the Sales NTP Package and Sales Closeout Package, ensuring compliance with internal processes.
• Coordinate and attend client appointments scheduled by Regional Account Managers, providing technical expertise and reinforcing customer relationships.
• Represent the company at trade shows, conferences, and industry events, promoting Energy Storage, Acumen EMS and ETB Monitor solutions and supporting lead generation efforts.
• Conduct post-commissioning follow-ups to ensure customer satisfaction, address any issues, and build strong relationships for future sales opportunities.
• Collaborate with internal teams (sales, operations, engineering) to resolve technical challenges and maintain project timelines.
• Maintain accurate records in Salesforce, including project updates, client interactions, and follow-up activities.
• Assist with troubleshooting software and hardware issues related to Energy Storage, Acumen EMS and ETB Monitor, providing solutions or escalating as needed.
• Monitor project progress and deadlines, proactively identifying risks and implementing corrective actions.
• Support training initiatives for clients and internal staff on Energy Storage, Acumen EMS and ETB Monitor functionality.
• Analyze customer feedback and market trends to provide insights for product improvements and sales strategies.
• Ensure compliance with company policies and industry standards, including safety and quality requirements.

Knowledge, Skills, and Abilities

• Ability to work independently with sound judgment and initiative.
• Strong troubleshooting skills across multiple platforms.
• Problem-solving and analytical skills for complex technical issues.
• Excellent customer service and relationship-building abilities.
• High attention to detail and accuracy.
• Familiarity with Salesforce and Zoom (preferred).
• Proficient in Microsoft Office Suite.
• Strong time management and ability to meet deadlines.
• Excellent organizational and multitasking skills.
• Clear and effective verbal and written communication.

Education:

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Experience:

• 3 years of experience in energy storage, project coordination, technical support, or sales operations within a technology or energy management environment.
• Experience with quoting, project documentation, and CRM systems (Salesforce preferred).
• Familiarity with energy management systems, building automation, or similar technologies is an asset.
• Proven track record of managing multiple projects and meeting deadlines in a fast-paced setting.

Equal Opportunity Employer
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