IT Support Technician

IT Support Technician

Endwell Family Physicians is looking for a motivated IT Support Technician to join our family medical practice in Endwell, New York. The Technical Support Representative will provide technical assistance and answers to user questions, assisting users by troubleshooting problems with computer hardware or software.

When you join the Endwell Family Physicians team, you will be part of a team committed to providing the best possible care to our patients. We are an independent, physician-led practice, and a leader in our community in supporting the needs of patients of all ages. As an IT Support Technician, you will help maintain a productive workplace where our team is able to thrive, and you are able to grow and expand your role to meet your passions and expertise. People are our most important asset, and our strong, positive, service-focused culture is what makes EFP special.

Job type

• Part-Time or Full-Time

Number of hires for this role

• One

Job Description

• Identifies, investigates, and resolves user problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Provide step-by-step guidance and instructions to end-users for resolving common problems and technical difficulties, both remotely and in person.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Escalate complex or unresolved issues to supervisor
• Install, configure, and maintain software applications and operating systems on end-user devices, ensuring compatibility and adherence to established policies and procedures.
• Perform routine system checks, updates, and maintenance tasks to ensure optimal performance and security of end-user devices, servers, and network infrastructure.
• Collaborates with other staff to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technological innovations and trends.
• Performs other related duties as assigned.
• Maintain patient confidentiality

Wage Range:

• $17 - $21/hour

Reporting Relationship:

• This job position reports to the Systems Administrator

Requirements:

• High school diploma or equivalent; relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone and in-person manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Schedule:

• 40 hours per week for full-time, part-time negotiable
• Monday to Friday
• Day shifts

Benefits: (will vary depending on full-time or part-time work)

• Health, vision, and dental insurance
• Paid time off
• 401(k)
• Life insurance, Accidental Death & Dismemberment Insurance, Disability Insurance
• Longevity program

Covid –19 considerations:

• This position will require contact with patients. To keep our employees and patients safe, we follow infection control guidelines, which are updated to follow state and federal rules as required or recommended.

This Job Is Ideal for Someone Who Is:

• Dependable
• Detail –oriented
• Adaptable/flexible

Education:

• High school diploma or equivalent; relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Company’s Website:

• www.endwellfamily.com

Benefit Conditions:

• Waiting period may apply

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

Job Type: Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Paid time off

Ability to Relocate:

• Endicott, NY 13760: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21