What are the responsibilities and job description for the Help Desk Specialist position at Endurance IT Services?
Endurance IT Services is seeking a T2 Help Desk professional to provide technology support for a non-profit organization and their affiliated entities. This role serves as the primary point of contact for IT support, helping staff resolve technical issues and maintain productivity across hardware, software, and network systems.
Location: Norfolk, VA
Work Arrangement: HYBRID
Key Responsibilities
- Provide first-level technical support for hardware, software, and application issues.
- Fulfill IT requests, including system access, equipment provisioning, and hardware purchases.
- Troubleshoot and resolve technical issues following established support procedures.
- Document support requests, resolutions, and technical updates in the ticketing system.
- Serve as a liaison between end users and internal IT resources.
- Support Microsoft Office applications, Windows and Apple devices, and VPN connectivity.
- Provide occasional evening and weekend on-call support.
- Perform other duties as assigned.
Qualifications
- 2-4 years of help desk or technical support experience.
- Experience supporting Windows workstations, servers, software applications, and peripherals.
- Strong knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Proficiency with Windows and macOS environments.
- Familiarity with VPN technologies.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work independently, manage multiple priorities, and maintain confidentiality.
- Ability to lift up to 50 lbs. and travel as needed.
- Commitment to the mission and values of the organization.
About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.