Client Care Coordinator - Home Care

Introduction to Endurance
Endurance Home Care is a technology-enabled home care company on a mission to improve both the quality and duration of life for our clients while creating rewarding career paths for our Care Professionals. We are expanding rapidly, making this a rare opportunity to join our core leadership team and grow compensation and responsibility as we shape the future of home care.

Job Summary
We are seeking a highly skilled Client Care Coordinator to support our caregiver–client scheduling process 5 days a week including Saturday and Sunday. At Endurance, we know the value of experienced Client Care Coordinators —and we pay above market for top talent. This position offers top-tier pay, bonus potential, and long-term advancement opportunities as part of a fast-growing, innovative home care company.

Key Responsibilities

• Coordinate and schedule home care shifts for clients based on their individual needs and preferences.
• Maintain and update the scheduling system to reflect any changes or cancellations.
• Manage on call scheduling service team and provide them with assistance/guidance when needed.
• Monitor shift coverage to ensure all shifts are filled and no gaps in care occur.
• Communicate with caregivers regarding shift changes, schedule updates, and any special instructions.
• Track and manage caregiver attendance and report any issues related to missed or late shifts.
• Resolve scheduling conflicts or issues in a timely and professional manner.
• Provide ongoing support to both clients and caregivers to ensure smooth and efficient care delivery.
• Daily shift verification - ensure that all shifts have the correct billing/payroll hours, billing/pay rates and care notes.
• As time permits, assist with recruiting, including job postings, candidate screening, interviews, and credential verification.

Qualifications

• 3 years of scheduling experience in home care and able to manage high-volume scheduling in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple schedules and priorities simultaneously.
• Excellent communication skills, with the ability to interact professionally with clients, caregivers, and team members.
• Strong critical thinking and problem-solving skills. Highly organized, detail-oriented, dependable, and adaptable.
• Tech-savvy, with experience using scheduling platforms and productivity tools (Microsoft Office/Google Suite).
• A proactive, detail-oriented, and problem-solving mindset.
• Live close -- within ~20 miles -- to the office and able to work on site.
• High school diploma or equivalent (required); Associate’s degree or higher (preferred).

Personal Attributes

• Compassionate and empathetic, with a genuine interest in helping others.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Self-motivated and able to work independently as well as part of a team.
• Strong interpersonal skills with the ability to build rapport with caregivers and clients alike.
• Positive and professional attitude, with a customer service-oriented approach.

Compensation and Benefits:

• Excellent compensation including salary and a bonus opportunity based on experience.
• Significant career growth and leadership opportunities as we continue to scale.

Endurance Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

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