What are the responsibilities and job description for the IT Field Engineer position at Endsight?
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $33.65 - $43.25 / hour
Description
Location: This role is a Field Engineer position with occasional support desk responsibilities as needed. Candidates must reside in the San Francisco Bay Area and be available to provide onsite support to local clients throughout the region (SF/East Bay/North Bay/South Bay areas), including periodic travel to client locations that may require extended drive times.
You’re the kind of person who helps others succeed.
You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.
But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.
That’s where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
You’ll fit right in if you:
Required:
If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.
Apply today and let’s build something excellent together.
Benefits...What You’ll Get
Employment Type: Full Time
Location: Napa
Compensation: $33.65 - $43.25 / hour
Description
Location: This role is a Field Engineer position with occasional support desk responsibilities as needed. Candidates must reside in the San Francisco Bay Area and be available to provide onsite support to local clients throughout the region (SF/East Bay/North Bay/South Bay areas), including periodic travel to client locations that may require extended drive times.
You’re the kind of person who helps others succeed.
You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.
But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.
That’s where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
- Providing remote IT support across a variety of systems and platforms
You’ll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Required:
- Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience
- Previous MSP experience Required
- Ability to configure, deploy, and support network infrastructure equipment, including firewalls, switches, and wireless networking solutions.
- Ability to support cloud-based infrastructure platforms, including Microsoft 365 and Google Workspace environments.
- Ability to support and maintain on-premises Microsoft Windows Server and Microsoft Exchange environments.
- Reliable Transportation and Current Driver's license
- Strong aptitude for Customer Service
- Able and willing to collaborate as part of a team
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Respond to emergency situations effectively, maintaining poise and focus
- Certifications: CompTIA (A , Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.
Apply today and let’s build something excellent together.
Benefits...What You’ll Get
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Salary : $34 - $43