What are the responsibilities and job description for the Service Representative position at Endries?
Join Our Team as a Service Representative!
Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We’re looking for an energetic, customer-focused Service Rep to support our customer accounts in the Salem, VA area.
What You’ll Do
As a Service Rep, you’ll be out in the field at client locations, serving as the face of Endries. Your day will include:
- Inventory Management: Monitor and control inventory levels, track stock movements, and maintain accurate inventory records.
- Logistics Coordination: Manage deliveries, schedules, and ensure timely and accurate product distribution.
- Stock Optimization: Maintain optimal stock levels and identify inventory gaps or excesses.
- Solution Implementation: Install, configure, and manage inventory management solutions such as Vending, VMI (Vendor‑Managed Inventory), and crib systems.
- Product Stocking & Service: Stock delivered products, service inventory stations, and ensure all customer locations are properly maintained.
- Order Processing: Scan and download product orders to support efficient replenishment and workflow accuracy.
- Material Handling: Safely and efficiently load and unload materials.
- Customer Support: Assist customers via phone, email, or in person to resolve issues and maintain strong service relationships.
- Order Entry & Expediting: Enter orders into the CSD system, expedite customer orders, manage expedites, and review demand schedules.
- Relationship Building: Develop strong working relationships with customer contacts across multiple locations within the plant.
- Customer Engagement: Improve customer relations through proactive communication and consistent involvement in meeting their requirements.
- Professionalism: Maintain a positive attitude with customers and fellow associates.
- Other duties as assigned.
If you enjoy variety and staying on the move, you’ll love this role!
What You Bring
We’re looking for someone who has:
- A passion for delivering excellent customer service
- Strong written and verbal communication skills
- Experience with Microsoft Office (Outlook, Word, Excel)
- A valid driver’s license and reliable transportation
- This is an active role suited for someone who enjoys staying on their feet and moving throughout the day
What Matters to You, Matters to Us
Compensation & Perks:
- Competitive starting wage based on experience
- Annual steel-toe shoe reimbursement (up to $100)
- Clothing allowance
Benefits That Start Day One:
- Medical, dental, vision, and life insurance
- Generous paid time off
- Company-matched 401(k)
- And much more!
At Endries, we’re proud to offer opportunity—not just a job. If you’re dependable, love working outside of the traditional office environment, and care deeply about customer service, we’d love to meet you!
About Endries International Inc. Visit us at: www.endries.com
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
Salary : $100