What are the responsibilities and job description for the Service Representative position at Endries?
About Endries:
Endries is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers (OEM’s) and the Industrial marketplace worldwide. From its headquarters in Brillion, WI and eleven U.S. and international distribution centers, Endries provides over 500,000 SKUs to its customer base. Endries operates primarily through a vendor managed inventory model, managing C-part categories for its customers across diverse industrial end markets. Endries partners with customers through robust replenishment systems that provide products and support services which are critical to maintaining the manufacturing process.
Job Summary
A Service Representative will work to maintain customer satisfaction by managing bin inventory and delivering product to their location. They will promote a work culture that represents the organization’s vison, mission, and values.
Essential Functions
- Service and/or deliver product to maintain customers
- Scan and download product the same day and service according to customer needs
- Make changes to schematics to ensure bin management system is properly maintained
- Write up credits promptly and accurately
- Document and problem solve customer issues to maintain customer’s satisfaction
- Keep appropriate team members informed on any/all customer issues
- Complete CMSP notes within the same business week
- Assist and maintain set up of bin management systems as needed
- All other duties as assigned
Required Knowledge/Skills/Abilities
- Product knowledge is a plus
- Customer service skills
- Verbal and written communication skills
- Ability to follow through on project completion
Required Education and Experience
- High school diploma or equivalent preferred
- Valid driver’s license
Work Environment
This job operates in a customer manufacturing environment. This role may routinely use equipment such as scanners, forklifts, utility knives, ladders, machinery, and tape guns. Employees may be exposed to bright lighting, blue light (i.e., computer screens), repetitive low to mid volume sounds (i.e., forklift traffic, packaging machines, etc.), warm and cool temperatures, and various metals and plastics.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly standing. The employee will need to have the ability to move and lift up to 70 pounds occasionally and up to 50 pounds on a regular basis. This job will require the ability to push, pull, stoop, crouch, kneel, and reach when necessary.
Hourly Range: $17.00 - $22.00 per hour
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
Salary : $17 - $22
