Quality and Process Engineer, Metrology

What is the role about?

The Quality / Process Engineer - Metrology role is a unique hybrid position that combines quality engineering and metrology expertise into a highly collaborative visible and impactful function. Serving as a key resource within the Quality and Continuous Improvement team, this individual will be responsible for coordinating and maintaining the laboratory quality management system for Flow USA Greenwood calibration facilities, including testing, certification, accreditation, calibration capability, and audit readiness in accordance with ISO 17025 and American National Standards Institute (ANSI)/National Conference of Standards Laboratories International (NCSL) Z540 requirements. Applies quality assurance and quality control methods to support strategic and operational objectives, maintain accreditation across applicable standards, and support daily operational quality needs. This position provides the opportunity to build and advance Flow USA's metrology and quality capabilities. You will play a key role in calibration-rig development, laboratory accreditation, technical competency programs, proficiency testing, and quality improvement strategies while partnering across departments and with global experts to deliver innovative, audit-ready solutions that support continued growth.

Which tasks will you perform?

You will:

• Support calibration rig installation projects, including accreditation readiness, in cooperation with Flowtec Headquarters.
• Analyze, evaluate, and document measurement uncertainty and laboratory calibration capability.
• Establish and maintain competency matrices for metrology, technical personnel, and operators; identify related training needs.
• Coordinate participation in global Flow USA round-robin and proficiency testing programs required for laboratory accreditation.
• Support certification compliance across the Integrated Management System, including ISO 9001, ISO 14001, ISO 17025, ISO 45001, and related standards.
• Support internal audit programs, including Integrated Management System (IMS), Layered Process Audit (LPA), Training Within Industry (TWI), Sort, Set in Order, Shine, Standardize, Sustain (5S), and related audit activities.
• Participate in process improvement teams focused on internal, customer, and supplier quality Key Performance Indicators (KPIs).
• Work closely with the Quality Assurance (QA) Lab to support calibration management compliance.
• Support daily nonconformance resolution related to certificates, traceability, First Pass Yield (FPY), and related quality issues.
• Assist with root cause analysis and corrective actions for internal process failures, customer complaints, third-party findings, recordables, and related issues.
• Participate in global networks and related activities as required, including Calibration, M2NC2, ANC2, Total Productive Maintenance (TPM), and Quality networks.
• Expected travel: approximately 5-10%, domestic and international, including potential headquarters in Switzerland, supplier, customer, accreditation, or network activity.

Physical Requirements

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

• Remain in a stationary position (sitting or standing) for extended periods of time.
• Regularly use a computer and view computer screens at close range.
• Frequently move throughout office, laboratory, and manufacturing environments.
• Occasionally lift, carry, push, or move items weighing up to 20 pounds.
• Communicate effectively with colleagues and stakeholders in person, via telephone, and through electronic communication methods.

What do we expect from you?​

You:

• Strong working knowledge of ISO 17025, ISO 9001, and ANSI/NCSL Z540 requirements.
• Demonstrated ability to perform metrology tasks and technical assignments with a high degree of accuracy and skill.
• Strong project administration, coordination, and follow-up skills.
• Strong communication, presentation, technical writing, teamwork, and interpersonal skills.
• Experience with structured problem-solving and continuous improvement methods, including 8D, Plan, Do, Check, Act (PDCA), and 5 Whys.
• Working knowledge of Microsoft Office and Guide to the Expression of Uncertainty in Measurement (GUM) Workbench.
• Internal ISO auditor certification preferred.
• Working knowledge of Manufacturing Execution Systems and SAP preferred

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $71,150 - $98,696