Inside Sales Representative - Cleveland, OH

At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

The Kendall Group is comprised of eight divisions with 75 locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Together, Endress Hauser and The Kendall Group work as trusted partners-combining global innovation and instrumentation expertise with strong local presence and service to deliver reliable automation solutions to customers across a wide range of industries.

What is the role about?

Reporting to the Operations & Customer Service Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately quoting, processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution. The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process and be able to close sales.

Which tasks will you perform?

• Process telephone orders and quotes, respond to incoming calls, and e-mail messages from internal and external customers in a prompt manner
• Maintain and grow customer sales and gross profits to meet company growth objectives
• Enter orders into Eclipse and Salesforce business system and document all transactions in accordance with company quality system and procedures
• Use company and vendor resources to provide excellent customer service
• Initiate workable solutions for customer issues and ensure effective and long-term problem resolution
• Procure non-stock product to meet customer requirements following established policies and procedures
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Keep outside sales and management informed of relevant open quotes and/or customer issues
• Advise management of competitive products and prices
• Maintain a positive, empathetic, and professional attitude toward customers
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Perform other duties and projects as assigned

What do we expect from you?

You will have (required):

• Associate's degree or equivalent combination of skills and experience
• Minumum 1 year customer service experience
• Proficiency in Microsoft Office
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk and hear
  • Ability to sit for 8 hours a day

You may have (preferred):

• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment
• Ability to work well cross-functionally; provides excellent internal and external customer service
• Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment.
• Experience interfacing or supporting a direct sales force
• Bachelor's or technical degree
• Experience with Salesforce or Epicor / Solar Eclipse

What can you expect from the Kendall Group

• Base salary Incentive-pay plan
• Comprehensive healthcare, dental, and vision

Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.