What are the responsibilities and job description for the Customer Master Team Manager position at Endress + Hauser?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The Customer Master Team Manager is responsible for leading the Customer Master team. This role maintains the integrity of customer master data while driving process improvements that support operational excellence. The Customer Master Team Manager combines team leadership, business analysis, and change management to support operational excellence, informed decision-making, and strong cross-functional collaboration.
Which tasks will you perform?
- Analyze the functioning of processes and suggest effective solutions to management
- Collect and analyze company data to assist in making effective business decisions
- Build and maintain strong relationships with representative partners and internal teams to foster collaboration, alignment, and shared success
- As a change leader drive innovation and process improvement along the customer master process, to define the new standard of a rigid Customer Master within Endress Hauser USA
- Build an effective team through managing performance of team members; set clear performance goals, provide ongoing feedback, conduct thorough performance and contribution reviews
What do we expect from you?
You will have (required):
- Associate's degree in a business-related field, or a combination of education and business experience that demonstrates higher level decision making based on judgement, education and experience
- 2-4 year's experience leading and developing teams
- Proficient with Microsoft Office applications, integrated business systems, data entry and reporting tools, and general computer-based processes
- Ability to work on-site and travel occasionally, approximately 2-3 times per year
You may have (preferred):
- Exhibits a proactive and positive approach to embracing and promoting change, with an open and curious mindset towards new ideas and opportunities.
- Proactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration.
- Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues.
- Ability to navigate ambiguity, develop and execute strategic plans and solutions, and drive business results
- Exceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service cafe, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.
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Endress Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.