Field Instruments and Controls - Service Coordinator - Ridgefield, WA

At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

This role will be based in Ridgefield, WA/Woodland, WA.

Field Instruments & Controls Inc., a manufacturer's representative partner of Endress Hauser Inc., is seeking a Service Coordinator to join their team in Ridgefield, WA. This role will be responsible for effectively managing incoming service requests, coordinate technicians in the field, and serve as the communication hub between customers and technical staff. This position also acts as a liaison between the manufacturers that we are partnered with regarding all service-related activities. The service coordinator will operate in various software portals and ensuring tasks, objectives, and opportunities do not get missed.

Which tasks will you perform?

• Serve as the primary point of contact for incoming calls, emails and vendor requests for service related activities
• Schedule and dispatch field service technicians based on priority, scheduling and skill set
• Quoting service jobs within given parameters
• Communicate job details and requirements clearly between customers and technicians
• This includes scope of work, site details, and urgency
• Track and manage service quotes, work orders, and service invoicing
• Assist in logistics for field technicians
Maintain accurate records of service history, equipment and customer interaction

What do we expect from you?

You will have (required):

• Strong understanding of field service workflows, including work order management, dispatching, and coordination of field activities
• Proven experience with scheduling, including coordinating technician calendars, prioritizing service requests, and ensuring timely job completion

You may have (preferred):

• Excellent communication skills across phone, email, and in-person interactions, with the ability to clearly convey information to customers, technicians, and internal teams
• Detail-oriented with a commitment to accuracy, capable of utilizing critical thinking to ensure precision in tasks
• Excels in a dynamic, fast-paced environment, effectively prioritizing tasks while adapting to shifting demands
• Possesses a passion for continuous learning and development, and a desire to explore new opportunities and expand professional horizons
• Demonstrates trust, respect, and support for others, fostering teamwork and a collaborative spirit. Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience
• Ability to work and make informed decisions independently and on own initiative

What can you expect from us?

• Healthcare, Vision, and Dental
• 401K with contributions after one year of employment
• Paid time off 120 hours (40 hours of sick time / 80 hours of vacation)

Company Information
Field Instruments and Controls is a manufacturer’s representative firm founded in 1987 by Jamie Sullivan, Mike Matsumoto and Rob Boyce. Field Instruments and Controls represents instrumentation manufacturers from all over the world, and they service the states of Washington, Oregon, Idaho and Montana. FIC makes it easy to do business, and they supply quality products while understanding how to apply the right device for a variety of applications.

Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.