What are the responsibilities and job description for the Service Value Success Manager - Remote position at Endress+Hauser Group?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The Service Value & Success Manager is responsible for driving measurable customer value through high-touch Success Journeys (primary KPI for measuring realized customer value via Salesforce CRM) by partnering with customers to understand their operational goals, orchestrating value-focused engagements, and ensuring outcomes are tracked, realized, and expanded over the customer lifecycle. This role enables Endress Hauser to close consumption gaps, increase service adoption, and directly influence pipeline growth, forecasting accuracy, and long-term customer loyalty through value optimization practices.
Which tasks will you perform?
You Will Have (required)
Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.
What is the role about?
The Service Value & Success Manager is responsible for driving measurable customer value through high-touch Success Journeys (primary KPI for measuring realized customer value via Salesforce CRM) by partnering with customers to understand their operational goals, orchestrating value-focused engagements, and ensuring outcomes are tracked, realized, and expanded over the customer lifecycle. This role enables Endress Hauser to close consumption gaps, increase service adoption, and directly influence pipeline growth, forecasting accuracy, and long-term customer loyalty through value optimization practices.
Which tasks will you perform?
- Partner with customers to understand business objectives and identify opportunities for measurable value realization.
- Serve as a trusted advisor to customers—facilitating discovery workshops, value reviews, and success planning—while internally aligning teams through Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
- Partner with internal stakeholders, representative partners, and authorized service providers to ensure seamless handoff for project execution to ongoing value realization
- Lead discovery workshops and value‑focused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
- Actively seeks to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
- Establish customer‑aligned dashboards and KPI frameworks to support monthly, quarterly, and annual value reviews
- Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities
- Enable seamless handoff from Field Project Managers to ongoing value realization and lifecycle success
You Will Have (required)
- Bachelor’s degree in engineering, business, or related technical/commercial discipline
- 5 years of experience in service, customer success, consulting, or sales enablement, preferably within industrial, automation, or process industries
- Travel up to 40%, primarily based within the United States with some infrequent international travel
- Master’s degree (MBA or similar) or equivalent business experience
- 7 years of experience in customer-facing advisory, service portfolio, or value-realization roles.
- Preferred travel flexibility aligned to customer lifecycle needs
- Experience facilitating customer workshops, discovery sessions, and executive value reviews
- Ability to translate technical capabilities into measurable customer and financial value
- Ability to work and make informed decisions independently and on own initiative
- Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success
- Exceptional leadership skills with a proven ability to inspire and influence teams, build trust and credibility, and effectively coach and guide individuals without relying on formal authority
- Ability to provide valuable input and feedback, offer recommendations and ideas tailored to meet specific business needs
- Leverages data analytics to develop insights and drive strategic decision-making, optimizing organizational processes and initiatives
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.
Salary : $93,300 - $138,600