What are the responsibilities and job description for the Field Instruments & Controls - Field Service Coordinator position at Endress Hauser Group?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
Field Instruments & Controls Inc., a manufacturer's representative partner of Endress Hauser Inc., is seeking a Field Service Coordinator to join their team in Ridgefield, WA. The Field Service Coordinator serves as the primary support for Field Service personnel by acting as the main client contact for initiating and coordinating field service calls in collaboration with the network and sales teams. Oversee the acquisition, shipment, and tracking of necessary parts and tooling for field operations, along with managing purchase orders and invoicing to ensure seamless service delivery and operational efficiency.
Which tasks will you perform?
You Will Have (required)
Field Instruments and Controls is a manufacturer’s representative firm founded in 1987 by Jamie Sullivan, Mike Matsumoto and Rob Boyce. Field Instruments and Controls represents instrumentation manufacturers from all over the world, and they service the states of Washington, Oregon, Idaho and Montana. FIC makes it easy to do business, and they supply quality products while understanding how to apply the right device for a variety of applications.
Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.
What is the role about?
Field Instruments & Controls Inc., a manufacturer's representative partner of Endress Hauser Inc., is seeking a Field Service Coordinator to join their team in Ridgefield, WA. The Field Service Coordinator serves as the primary support for Field Service personnel by acting as the main client contact for initiating and coordinating field service calls in collaboration with the network and sales teams. Oversee the acquisition, shipment, and tracking of necessary parts and tooling for field operations, along with managing purchase orders and invoicing to ensure seamless service delivery and operational efficiency.
Which tasks will you perform?
- Coordinate and oversee all aspects of field service visits, including personnel, tools, parts, and equipment required for successful execution.
- Analyze contribution margins on orders before invoicing to ensure they meet acceptable standards.
- Evaluate and input customer terms and conditions, including completing safety requirement questionnaires.
- Maintain the Service Backlog to ensure efficient workflow.
- Address and resolve issues related to scheduling, pricing, report inaccuracies, invoice discrepancies, pricing disputes, credits, and more.
- Manage documentation expectations, ensuring timely reporting and invoicing.
- Generate cost estimates for projects based on scope and discussions with clients and engineers.
You Will Have (required)
- Associate's degree in a Business or Technical field OR 2-4 years relevant experience
- Travel required: up to 10%
- Proficiency in Microsoft Office, SAP, Salesforce, Learning Management System (LMS), and other business-related software
- Ability to handle confidential information
- Demonstrates moral courage by standing up for their beliefs, taking justifiable risks, addressing contradictions, and knowing when to say no.
- Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices.
- Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success.
- Ability to identify areas for improvement, develop action plans, and drive continuous improvement initiatives.
- Exceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels.
Field Instruments and Controls is a manufacturer’s representative firm founded in 1987 by Jamie Sullivan, Mike Matsumoto and Rob Boyce. Field Instruments and Controls represents instrumentation manufacturers from all over the world, and they service the states of Washington, Oregon, Idaho and Montana. FIC makes it easy to do business, and they supply quality products while understanding how to apply the right device for a variety of applications.
Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.