What are the responsibilities and job description for the Customer Success Engineer position at Endor Labs?
About Us
Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster.
Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.
Sound interesting? Let's talk if you want to be part of the next big leap in security innovation!
What you'll do
As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will:
Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.
Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster.
Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.
Sound interesting? Let's talk if you want to be part of the next big leap in security innovation!
What you'll do
As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will:
- Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle.
- Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
- Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering.
- Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
- Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises.
- Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
- Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance.
- Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally.
- Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices.
- Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
- A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
- Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences.
- Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals.
- Go to extraordinary lengths to distinguish ourselves through world-class work.
- Prioritize quality over speed, and speed over scope.
- Desire to work with deeply kind, mission-driven people.
- Strive to make the complex simple.
- Use first principles to debate ideas, test assumptions, and make decisions.
- Seek the truth by putting data above opinions.
- Assume good intent and give tactical feedback to help each other get better.
- Hold no ego—when our customers win, we all win.
- Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
- 401(k) plan to support your longterm financial goals.
- Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
- Opportunities for co-working and team meetups to foster collaboration.
- A dog-friendly office environment for those who love to bring their fur babies along.
Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.