Customer Care Advisor

Description:

Appointment Setter/Business Development Representative (Full-Time - In-Person)

Marlborough, MA

Description

The Role

Picture yourself as the linchpin in Endless Energy's sales operations. As a Business Development Representative / Appointment Setter, you'll be the heartbeat of our full-service home services company. You'll answer phones to schedule customers, place outbound calls/text to leads received, manage customer databases, and schedule technicians & comfort advisors seamlessly. Your role is integral to our established business, ensuring we thrive by interacting with clients, gathering information, and processing service requests. Join us in creating warmth and safety – your journey and opportunity at Endless Energy awaits!

About Us

We are a premium home services company with heating and cooling, plumbing, insulation, Mass Save Home Assessment, and electrical divisions. At Endless Energy we continue to grow because of our focus on fulfilling the 5-star expectations we set with our customers. We look for team members with the same drive to exceed expectations and go above and beyond to deliver that 5-star service.

Why Choose Endless Energy

• Competitive pay – $20-22/hr base
• $$$$ for every booked appointment (call must be run)
• Medical Insurance: health, dental, vision, life insurance, short-term and long-term disability.
• 401k Plan with a match
• Paid training
  
  

Mission and Ethics Statement

It is our mission at Endless Energy to provide every customer with a great experience. To accomplish our mission, it is essential to set minimum expectations for each position in our company. We expect associates and managers to behave ethically and use sound judgment when performing their job. If you have any questions or concerns about the right way to interpret this job description or how to apply it in a particular situation, it is your responsibility to seek guidance from your supervisor in advance.

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Essential Duties And Responsibilities (including, But Not Limited To):

• Book sales and service appointments based on inbound leads and inbound calls
• Ensure timely follow-up and response. Let no call go unanswered.
• Receive all inbound calls for the company, including but not limited to: Scheduling sales appointments, Scheduling Service requests, Billing inquiries
• Place outbound calls that come from marketed leads for HVAC, plumbing, and our Mass Save Home Assessment divisions
• Contact customers to remind them of annual preventative maintenance, as well as for service contract renewals
• Maintain customer information from all lead sources in CRM
• Coordinate Energy Auditors & Sales team calendars and transfer accurate information from leads
• Attend bi-monthly meetings with Marketing Manager to go through lead effectiveness
• Confirm all appointments and communicate changes with Energy Auditors & Sales team
• Follow-up with customers after appointments with Energy Auditors & Sales team
• Communicate with customers at certain intervals during installation project, including a post-installation survey
• Submit service requests on behalf of customers and perform follow-up calls after service visits
• Collect payments when possible
• Perform additional job duties as assigned and directed
• Rotating weekend and evenings availability required
  
  

Requirements:

Requirements

Educational Requirements And Experience:

• Minimum 1 year of experience in customer service, appointment booking, and/or sales
• Experience in home services a plus
• Ability to communicate effectively in the English language. Multilingual a plus.
• Must be computer savvy and proficient in using several software applications including Excel, Word, and G-Suite with ability to quickly learn other applications
• Must possess excellent time management skills and be able to work without supervision
• Must be a team player and able to adapt to changes easily
  
  

Time Management:

• Must possess excellent time management, ability to work with or without supervision
• Must be prompt with all appointments
  
  

** PLEASE DO NOT APPLY IF YOU CAN NOT REASONABLE COMMUTE TO MARLBOROUGH, MA **