LEAD CASE MANAGER

• Supervise Case Managers and interns to ensure all interactions align with the trauma-informed, strengths- based program design. Provide on-going program evaluation, staff training liaison for case managers, data tracking, random audits, and reporting to offer recommendations to the Program Manager to ensure continuous contract requirements and program development and quality are met. 

• Responsible for providing support to staff and clients related to day-to-day functioning of the program. Responsibilities are carried out by teaching, training, supporting, coaching, and acting as a check and balance. 

• Model appropriate Case Management techniques, specifically positive interactions, affirmative verbal guidance, effective communication and conflict resolution. 

• Assist with developing and maintaining partnerships with outside agencies to increase service potential for client success. 

• Support weekly staff meetings when Program Manager is not available; to assist in resolution of case-specific obstacles reducing client potential progress. 

• Other duties as assigned. 

• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities." 

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  hr@endeavors.org or speak with your recruiter. 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.