Intake Coordinator/Outreach - Hybrid

JOB PURPOSE:

Under the supervision of the Endeavors Workforce Wellness Program Manager, this position provides support with community outreach coordination to ensure promotion of program success, as well as conducting full eligibility screenings to U.S. Customs and Border Protection (CBP) employees and eligible family members.

ESSENTIAL JOB RESPONSIBILITIES:

The Intake Coordinator/Outreach will conduct outreach and networking activities in the community; such as help plan and execute events to support CBP employees and their family members and essential meetings as requested. Promote the success and reputation of the Workforce Wellness Program and provide exceptional service. Conduct initial eligibility screening of CBP employees and family members seeking program assistance. Provide general information of internal services and community referrals and work closely with Case Manager due to program capacity. Major duties of the Intake Coordinator/Outreach include:

• Set up initial client file for CBP clients and their eligible family members entering the program.
• Assign and schedule clients to health and wellness programs and track clients progress through the program.
• Prepare and keep data, files, reports, drafts, and accurate reporting of intake/referral/list activities.
• Collect data to assist with the completion of monthly, quarterly, and annual reports.
• Assist the Program Manager in monitoring programs referrals, intakes, and wait list participants and report on the programs predetermined objectives.
• Manage daily assignments and ensures deadlines are met and work is completed correctly
• Monitor the progress of the client concurrent with the program and adjust as necessary to ensure the successful completion of intakes/outreach efforts.
• Support planning and coordination of the program and its activities.
• Conduct outreach with potential referral sources; foster positive ties with third party vendors, special groups, and community organizations throughout the city.
• Implement and execute effective outreach strategies to match the specific aims of the Workforce Wellness Program.
• Host and attend clinic and community events as a representative of Endeavors.
• Act in all communication efforts with internal and external parties with the highest ethical standards to help build positive relationships.
• Communicate with team members to ensure maximum efficiency
• Report outreach efforts weekly to the Program Manager and collaborate with personnel to continuously improve the outreach process. Evaluate event success and prepares reports as requested.
• Project management or event planning experience is highly desirable.
• Other duties as assigned
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veterans or clients first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS: 

EDUCATION: Bachelor’s Degree in related field preferred, or equivalent related experience.

EXPERIENCE:  

• Minimum one year of Case Management experience.
• Minimum one year in outreach and marketing activities preferred.
• Proven ability to work cohesively as part of an interdisciplinary team.
• Experience working with first responders, law enforcement personnel, or high-performance occupations is strongly preferred.
• Must demonstrate leadership capacity and ability to foster team building and a supportive work environment.
• Proven ability to work cohesively as part of an interdisciplinary team

ATTENDANCE: Work business hours but the position requires support before and after workday and weekends as needed.

WORK LOCATION:  Tucson, Arizona

LICENSES: Driver’s License must be valid and must be able to successfully pass a criminal background check.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations as needed.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  hr@endeavors.org or speak with your recruiter. 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.