What are the responsibilities and job description for the DCM Case Manager Supervisor - Clearwater, FL position at Endeavors?
Job Purpose
The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.
ESSENTIAL JOB RESPONSIBILITIES:
Provide Vision and Leadership
Develop and Empower Staff
Ensure Quality and Compliance
Collaborate and Drive Results
Promote Growth and Professional Development
Foster Collaboration and Community Trust
Exemplify Mission-Driven Leadership
Other Duties
Essential Qualifications
EDUCATION: Bachelor's degree in behavioral sciences, human services, or social services fields.
-OR-
High School diploma or GED is required with 4 years' experience in lieu of Bachelor’s degree. Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory roles. Bilingual (English/Spanish) communication skills are also preferred.
EXPERIENCE: Bachelor’s degree: 4 years’ prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory experience. Bilingual (English/Spanish) communication skills are also preferred.
-OR-
High School diploma/GED: Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory roles.
Bilingual (English/Spanish) Communication Skills Are Also Preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in
the employer’s sole discretion.
LICENSES: Driver’s License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates and have access daily to reliable transportation. Must pass criminal background checks.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.
- Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.
ESSENTIAL JOB RESPONSIBILITIES:
Provide Vision and Leadership
- Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are addressed.
- Keep staff informed on program updates, contract requirements, and organizational priorities.
Develop and Empower Staff
- Ensure assigned staff are trained, supported, and motivated to meet program deliverables.
- Supervise Case Managers by:
- Making quality hiring decisions.
- Training, mentoring, and modeling trauma-informed care and best practices.
- Monitoring performance, documenting progress, and delivering evaluations.
- Foster a culture of accountability, growth, and service excellence.
Ensure Quality and Compliance
- Staff Disaster Case Manager caseloads on a weekly basis to ensure equitable distribution and manageable workloads.
- Review assigned cases weekly to verify compliance, progression toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans.
- Provide case guidance and technical support to Case Managers to ensure client-centered, high-quality services.
Collaborate and Drive Results
- Meet regularly with Supervisors and Program Managers to evaluate outcomes, address challenges, and recommend improvements.
- Generate and deliver reports, dashboards, and case status updates.
- Promote a culture of innovation by asking: “How can we improve outcomes?” / “What barriers can we remove?”
Promote Growth and Professional Development
- Identify training needs and encourage staff to participate in workshops, seminars, and FEMA/state trainings.
- Model commitment to ongoing learning.
Foster Collaboration and Community Trust
- Maintain open communication with staff, survivors, and community partners.
- Build strong relationships to strengthen coordinated services.
Exemplify Mission-Driven Leadership
- Demonstrate servant leadership by prioritizing the child, family, Veteran, or client in every decision.
- Embody the mission to “Empower people to build better lives for themselves, their families, and their communities.”
Other Duties
- Perform additional responsibilities as assigned to ensure program success and organizational growth.
Essential Qualifications
EDUCATION: Bachelor's degree in behavioral sciences, human services, or social services fields.
-OR-
High School diploma or GED is required with 4 years' experience in lieu of Bachelor’s degree. Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory roles. Bilingual (English/Spanish) communication skills are also preferred.
EXPERIENCE: Bachelor’s degree: 4 years’ prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory experience. Bilingual (English/Spanish) communication skills are also preferred.
-OR-
High School diploma/GED: Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory roles.
Bilingual (English/Spanish) Communication Skills Are Also Preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in
the employer’s sole discretion.
LICENSES: Driver’s License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates and have access daily to reliable transportation. Must pass criminal background checks.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.