What are the responsibilities and job description for the Case Manager/ Intake Coordinator position at ENDEAVORS?
JOB PURPOSE:
Support the General Manager in implementation, operation, and evaluation of health and wellness programs and affiliated activities. Coordinates, plans, and facilitates wellness activities and programs for first responders. Part of a multidisciplinary clinical team who serves as the bridge between clinical services, wellness services and community resources. This position responders and their families to deliver case management, skills training, and education in office setting and / or community-based settings.
Qualifications:ESSENTIAL JOB RESPONSIBILITIES:
• Provide initial intake screenings and wellness assessments to determine client eligibility and coordinate with health and wellness programming.
• Prepare and maintain data, files, reports, drafts, and ensure accurate reporting of intake, referral, and list activities.
• Collect fiscal data to assist with the completion of monthly, quarterly, and annual reports.
• Manage daily assignments, ensuring deadlines are met and work is completed accurately.
• Provide information and community referrals to ineligible individuals.
• Assist the team in conducting service referrals for internal resources.
• Develop and maintain a comprehensive referral network with community and Wellness Center partners to connect clients with essential services.
• Support planning and coordination of facility programs and activities.
• Conduct routine psycho-social-emotional needs assessments; complete Person-Centered Recovery Plans; assist responders and their families with accessing community resources; provide rehabilitative services; and initiate crisis intervention when needed.
• Promote wellness, community integration, independent living, and improved quality of life. Maintain detailed electronic documentation and adhere to company and state guidelines.
• Obtain, store, and track all client data; coordinate wellness assessments in Salesforce.
• Utilize project management or event planning experience to support program operations (preferred).
• Perform other administrative duties as assigned.
• Demonstrate exceptional customer service in all interactions by placing the client first, supporting our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: Undergraduate degree in business administration, Non-Profit management, public health or related field from an accredited college or university, or relevant work experience can be used in place of degree.
EXPERIENCE: Required 3 years of experience relevant to the position and working with vulnerable populations. Preferred 2 years of experience in Wellness.
LICENSES: Driver’s License must be valid and must be able to successfully pass a criminal background check.
OTHER: Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.