What are the responsibilities and job description for the Administrative Assistant position at ENDEAVORS?

JOB PURPOSE:
The administrative assistant plays a vital role in our organization, responsible for services aligned with Endeavor's six principles of Wellness. Additionally, they conduct initial eligibility screenings for individuals and family members seeking program assistance. The administrative assistant provides general information about internal services and community referrals. This position is dedicated to ensuring customer service and access to care for all enrolled individuals in the program with empathy, compassion, and a commitment to promoting wellness and holistic care.

Qualifications:

ESSENTIAL JOB RESPONSIBILITIES:

Route in-coming calls to appropriate parties.
Ensure messages are complete, accurate, and transmitted to appropriate person.
Screen calls when requested.
Be knowledgeable of department staff and what calls are referred to which staff member.
Be knowledgeable on purpose and general operation of various programs being directed by Endeavors to be able to intelligently communicate information to visitors.
Maintain a neat, inviting, and professional appearance in the Veteran Wellness Center lobby and accent first floor areas. Keep the front desk orderly and professional.
Welcome and greet visitors in a friendly and professional manner. Determine the nature of the visit, who they need to speak with. Promptly notify appropriate staff or tenant of visitor’s arrival. Announce visitors who have an appointment with a tenant or staff person in the building. Screen unexpected visitors with the appropriate staff.
Support the mail process, receiving and signing for deliveries and notifying recipients. Redirect clients to locations for services not offered in the Veteran Wellness Center.
Maintain building security by identifying visitors and controlling access to office areas.
Manage and coordinate incoming room reservation requests via email, phone, and online platforms from internal and external organizations.
Maintain records of reservations, cancellations, and changes.
Support fitness center and other program enrollments by completing intake and ensuring all paperwork is completed.
Assist in preparation of reports related to the programs and building providers.
Perform duties in an accurate and timely manner.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Some college preferred, High School or the equivalent is required, excellent reading, writing, and verbal communication skills.

EXPERIENCE: 6 months with a multi-line telephone system preferred, 2-3 years’ customer service experience required; 2-3 years in a highly professional customer service-focused environment. Bilingual in English and Spanish preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business needs dictate.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

Salary : $18 - $20

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