What are the responsibilities and job description for the Night Auditor position at Endeavor: The Lodge at Brainerd Lakes?
Endeavor Hotel Group, LLC is currently seeking a motivated individual to join their team as a Night Auditor for The Lodge at Brainerd Lakes located in Baxter, MN!
The Night Auditor is responsible for assisting guests with their overnight requests. They will also reconcile all accounts, process invoices, prepare paychecks, provide check-in services to guests arriving at night, handle guest requests, and take reservations.
Specific job responsibilities include:
- Provide check-in services to guests arriving at night
- Answer all customer questions in person and over the phone
- Respond promptly to guest complaints, requests, and emergencies
- Inform appropriate hotel management of any urgent or escalated situations in a timely manner
- Accurately process customer monetary transactions
- Ensure the front desk area is neat and presentable at all times
- Process invoices, post checks to vendors, and distribute employee checks
- Reconcile customer accounts
- Balance cash drawers and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits as necessary
- Various other responsibilities as assigned
The ideal candidate will possess the following skills and qualifications:
- High school diploma or experience in a related field
- Basic knowledge of hotel processes
- Customer service skills
- Knowledge of Microsoft Office applications
- Skilled with attention to detail, strong written and verbal communication, multi-tasking, self-motivation, organization, customer relationship building, time management, and computer application literacy
About Endeavor Hotel Group:
The Lodge at Brainerd Lakes, located in Baxter, MN is committed to providing its staff with a positive and fulfilling workplace by providing the support needed to ensure their guests receive incomparable guest service and amenities.
Endeavor Hotel Group, LLC uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.e-verify.gov/employees
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Work Location: In person
Salary : $17 - $18