What are the responsibilities and job description for the Patient Scheduling Representative I position at Endeavor Health?
Hourly Pay Range
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
- Sign on bonus: N/A
- Position: Patient Scheduling Representative I
- Location: Warrenville, IL
- Full Time/Part Time: Full-Time
- Hours: Monday-Friday : 8:30 AM- 5:00 PM
- Required Travel: No
- Education:
- High School Diploma or GED (required)
- Experience:
- 1 year of customer service experience or healthcare experience required.
- Inbound Call Center experience preferred.
- Experience with Epic Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) preferred.
- Skills:
- Excellent verbal communication skills to convey information clearly and effectively. Active listening skills to understand patient needs and concerns.
- Calm tense situations, solve problems to prevent escalation, and maintain a reassuring attitude with all customers, both external and internal.
- Keen attention to detail to ensure accuracy in the information provided.
- Knowledge of basic medical terminology.
- Technical skills and proficiency in the use of basic computer skills, including Microsoft Windows, Excel, Outlook and telephony applications.
- Schedule and register patient appointments from inbound phone queues in a courteous and professional manner.
- Promote positive patient experiences by minimizing call wait times and providing exceptional customer service.
- Handle patient requests, answering all decision tree questions properly and applying correct workflows and protocols.
- Utilize sharp attention to detail to accurately document relevant information and route encounters to the appropriate location to avoid delays in patient care.
- Schedule or reschedule patients for appropriate appointments based on available time slots, physician orders/referrals, and length of time required for appointment.
- Handle patient requests over the phone for multiple hospital outpatient departments, answering all decision tree questions properly and applying correct workflows and protocols.
- Communicate professionally and appropriately with all patients, physicians, and staff members.
- Receive, properly respond to, or redirect inquiries from patients, their representatives, payers, providers, internal departments, and other persons or entities.
- Collect information from patients and enter data into the electronic health record system (EPIC).
- Pre-Register and verify insurance eligibility, informing patients of their financial responsibility.
- Meets productivity standards, maintains established QA scores, targets, error ratios and reporting requirements as assigned by department leadership.
- Attend mandatory staff meetings, stay updated on policy changes, and incorporate them into routines.
- Communicate any issues or questions to the Manager, Supervisor, or Lead.
- Utilize tip sheets and knowledge-based articles to problem-solve or troubleshoot scheduling issues.
- Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
- Verify order/referral information to ensure all orders are complete, containing the patient’s name, procedure, diagnosis, date, and doctor’s signature.
- Contact providers offices to clarify or obtain orders/referrals for outpatient appointments.
- Search fax solution for patient orders/referrals, as needed, and transcribe accurately matching all patient demographics against the patients EMR.
- Utilize available tools to verify and document Medical Necessity of outpatient services for Medicare patients in accordance with Local and National Medical Review policies (LMRP).
- May perform other duties as assigned.
- This position entails a high level of work performed at a computer terminal throughout the day with consistent use of a telephone or headset equipment.
- Prolonged sitting.
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
Salary : $20 - $29