Behavioral Health Team Leader - SOS Team

Endeavor Health Services is currently seeking a Team Leader for our Safe Options Support (SOS) team. This is a wonderful opportunity for an experienced mental health professional to assume a leadership role on our innovative SOS team, that will provide comprehensive care to street homeless or rapid transit dwelling individuals.  The team will support program participants in the community through the application of the highly acclaimed, Critical Time Intervention, evidence-based, model of care.

The Team Leader will be responsible for managing the day-to-day operations of the critical support team. The Team Leader will ensure that staff feel supported and empowered as they conduct community outreach on the streets and other places not meant for human habitation and provide post- housing care coordination to participants. Member choice, harm reduction, non-coercion, flexibility, and person-centered core elements are essential to this team and should be reflected in the Team Leader's management style.

The Team Leader will be responsible for the development and maintenance of collaborative relationships with community partners including the Homeless Alliance of Western NY, local law enforcement, community hospitals, existing outreach teams and housing providers. The Team Leader role will require significant multi-tasking in a fast paced, challenging environment. For the right candidate it will present the opportunity to enhance their management and supervisor experience and demonstrate their skills and experience in a high prolife program. 

The role will require field-based work, periodic on-call coverage, and a willingness to work flexible hours. This is an exciting opportunity for a leader who is looking to transform community healthcare and make long lasting positive changes in the lives of unhoused Western New Yorkers.

Essential Duties and Responsibilities

• Manage the day-to-day operations in accordance with internal and external regulatory standards and guidelines;
• Coordinate program outreach at known “hangouts” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Develop meaningful and lasting partnerships with key community stakeholders including local hospital and police departments, shelter operators and housing providers;
• Facilitate case reviews on ‘members at risk’ with community partners and document recommendations ;
• Oversee and/or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub on gaps in care or areas for continued improvement;
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
• Ensures that internal and external regulatory agency standards and requirements are met;
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with  policies and procedures, 
• Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
• Coordinate weekly staff schedules to ensure adequate staff coverage ;
• Manage SOS teams on-call requirements ensuring that 24/7 response is available;
• Work with SOS HUB’s Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment;
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;

Qualifications:

• LCSW, LMSW or LMHC and at least five years experience in the field, with two of them being in a supervisory position
• Experience working with unhoused and/or precariously housed populations preferred but not required
• Experience managing and supervising program staff in a community mental health setting
• Knowledge of homeless resources, shelter systems, and NFTA transit systems a plus
• Strong organizational and communication skills
• Ability to work effectively with referral sources, staff and clients
• Ability to prepare accurate and timely reports
• Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint

Salary $65,000 - $75,000/year depending on education, experience and credential. 

Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Salary : $65,000 - $75,000