Human Resources Director

Endeavor Agency (www.endeavorCRE.com) is a commercial real estate and hospitality talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a boutique hospitality company operating a growing portfolio of lifestyle hotels and chef-driven restaurants seeking a Human Resources Director.

Position Overview

The Human Resources Director oversees all people-related functions across the company’s hotel and restaurant properties. This role is responsible for developing HR strategy, building strong organizational culture, ensuring compliance, and supporting property-level leaders in achieving operational excellence. The ideal candidate is hands-on, hospitality-savvy, and passionate about creating an exceptional employee experience.

Key Responsibilities

1. HR Strategy & Leadership

• Develop and execute HR strategy aligned with company growth plans across hotels, restaurants, and the corporate team.
• Serve as a thought partner to executive leadership on organizational structure, staffing needs, and workforce planning.
• Champion company culture and ensure consistent values and service standards across all properties.

2. Talent Acquisition & Onboarding

• Oversee end-to-end recruitment for property-level and corporate roles, with an emphasis on reducing turnover and elevating service quality.
• Implement hiring best practices, recruiting tools, and talent pipelines for culinary, operations, and management roles.
• Lead onboarding programs that support retention, engagement, and brand alignment.

3. Employee Relations & Culture

• Serve as a trusted advisor to property GMs, chefs, and department leaders on employee relations issues.
• Promote a positive, inclusive workplace environment and uphold fair, consistent HR practices.
• Design and drive employee engagement initiatives, recognition programs, and open-door communication processes.

4. Learning, Development & Performance Management

• Build and implement training programs for leadership development, service standards, compliance, and company culture.
• Lead performance review processes, coaching leaders on goal-setting and talent development.
• Identify high-potential employees and support internal mobility and succession planning.

5. Compliance & Risk Management

• Ensure full compliance with federal, state, and local labor laws (wage & hour, scheduling, harassment, safety, tip compliance, etc.).
• Maintain accurate HR documentation, employee files, and reporting.
• Oversee workers’ compensation cases, safety programs, and risk-mitigation initiatives.

6. Compensation, Benefits & HR Systems

• Collaborate with leadership to refine compensation structures and benefits offerings.
• Oversee payroll accuracy in partnership with Finance.
• Manage HR systems (HRIS, ATS, LMS) and ensure data integrity.

Qualifications

• 7–10 years of HR experience, with at least 3 years in a leadership or multi-unit role.
• MUST have a background in hospitality (hotels or restaurants required; boutique or lifestyle experience preferred).
• Strong knowledge of employment law, best practices, and hospitality HR challenges (seasonal staffing, high-volume turnover, tip structures, etc.).
• Experience building HR processes and systems in growing organizations.
• Excellent communication, coaching, and conflict-resolution skills.
• High emotional intelligence, discretion, and professionalism.
• HR certifications (PHR/SPHR/SHRM-CP/SHRM-SCP) a plus.