What are the responsibilities and job description for the Customer Service Representative - Island Hammock Pet Hospital position at Encore Vet Group?
Overview:
Why you'll love us:
Check us out: www.ihph.net
Island Hammock Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com
Be the first smile they see. The voice they trust. The heart of our front desk.
At Island Hammock Pet Hospital, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.
Why you'll love us:
- Family & Team First - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
- Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
- Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.
What you'll be doing:
- Greeting clients with warmth and professionalism, in person and on the phone.
- Scheduling appointments and managing daily workflow.
- Answering questions and providing clear, compassionate client education.
- Maintaining accurate records and updating patient files.
- Supporting the veterinary team with communication and coordination.
- Processing payments and checking clients in and out.
- Helping to ensure a calm, organized, and welcoming lobby experience.
You are...
- A people person who loves to create great experiences from the first phone call to the final tail wag.
- Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
- A master multitasker who stays cool and kind even during the busiest times.
- Tech-savvy and confident navigating digital systems and patient charts.
- Calm, clear, and compassionate, especially when pet parents are stressed.
- Eager to grow your skills in a hospital that values professional development and team culture.
What's in it for you?
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
- Generous CE allowance paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out: www.ihph.net
Island Hammock Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
