What are the responsibilities and job description for the Customer Service Representative - GRACE ANIMAL HOSPITAL position at Encore Vet Group?
Be the first smile they see. The voice they trust. The heart of our front desk.
At Grace Animal Hospital, we believe veterinary care is about more than medicine. It's about relationships, trust, and making both pets and their people feel supported every step of the way. We're looking for a Full-Time Customer Service Representative to join our team and help create a welcoming, organized, and compassionate experience for every client who walks through our doors or calls our hospital.
As we grow into urgent care in the near future, this role could evolve into supporting general practice, urgent care, or a little bit of both depending on where you shine. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.
What You'll Be Doing
Check us out: www.gracepets.com
Grace Animal Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
At Grace Animal Hospital, we believe veterinary care is about more than medicine. It's about relationships, trust, and making both pets and their people feel supported every step of the way. We're looking for a Full-Time Customer Service Representative to join our team and help create a welcoming, organized, and compassionate experience for every client who walks through our doors or calls our hospital.
As we grow into urgent care in the near future, this role could evolve into supporting general practice, urgent care, or a little bit of both depending on where you shine. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.
What You'll Be Doing
- Greeting clients and their pets with warmth and professionalism
- Answering phone calls and assisting pet owners with questions or appointment requests
- Scheduling appointments and managing the daily hospital schedule
- Checking clients in and out for appointments
- Processing payments and maintaining accurate records
- Communicating clearly with doctors, technicians, and clients
- Helping create a calm, welcoming environment in the lobby
- Supporting the veterinary team with organization and communication throughout the day
- Someone who genuinely enjoys helping people and creating positive experiences
- Organized, detail-oriented, and cool under pressure during busy clinic moments
- A clear and compassionate communicator, especially with worried pet owners
- Comfortable using computers and learning new systems
- A team player who takes pride in keeping things running smoothly
- Energized by a fast-paced environment and ready to jump in wherever needed
- Team First Culture - Supportive, caring, and genuinely fun. We take our work seriously and each other even more so.
- Community-Centered, High-Quality Care - Wellness care, surgery, dentistry, diagnostics, and preventive medicine all delivered with warmth and a personal touch.
- Work That Actually Matters - Our front desk team is the heartbeat of this hospital. You keep things running, clients informed, and the whole team connected.
- Competitive pay based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health services for your household (ages 13 )
- Generous CE allowance paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program covering finances, wellness, and everything in between
- Access to Encore Vet Group's library of training, CE, and career development resources
- A 401(k) with up to 5% company match
Check us out: www.gracepets.com
Grace Animal Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.