What are the responsibilities and job description for the Customer Service Specialist position at Encore Talent Solutions?
Customer Service Specialist
We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.
What We're Looking For:
- High school diploma or equivalent required
- Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
- Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
- Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
- Excellent verbal and written communication skills with a professional, customer-first approach
- Strong attention to detail and accuracy when documenting customer interactions
- Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
- Proven ability to handle sensitive and confidential information with discretion and professionalism