Chief Operating Officer- Schools Services

The Chief Operating Officer (COO) will play a critical leadership role in overseeing and driving the operational excellence of Encore's School Services division. Reporting directly to the CEO, the COO will be responsible for executing the company's vision and strategy while ensuring operational alignment and scalability across all platforms.  

Key Accountabilities 

LMA (Leadership, Management, Accountability)/Strategic Leadership 

• Lead with clear direction and inspire accountability across teams.
• Cultivate a high-performing leadership team within the Autism and School Services departments.  

Execute Vision / VTO (Vision Traction Organizer)  

• Translate the company’s long-term vision into actionable quarterly and annual objectives.  
• Spearhead expansion initiatives, identifying new opportunities and markets, while ensuring sustainable growth and maintaining the integrity of our services. 

Harmonious Integration  

• Seamlessly integrate operations within departments and across shared services.  
• Oversee day-to-day operations to ensure efficiency, effectiveness, and alignment with our mission and goals.  

P&L Ownership  

• Drive financial performance, ensuring all initiatives align with revenue and margin goals.  
• Monitor budgets, control costs, and ensure profitability for all services.  

Special Projects 

• Lead and oversee the execution of critical projects and initiatives aimed at innovation and growth.  
• Ensure timely delivery and alignment with Encore’s strategic goals.  

Core Responsibilities  

Oversee and Lead: 

• Educational Operations: Oversee high-quality, compliant educational and clinical service delivery aligned with best practices.  
• Growth and Outreach: Identify underserved populations, foster referral networks, and build recruitment pipelines to attract top-tier professionals to meet student demand. 
• Back-Office Operations: Ensure efficient administrative support, funding, and streamlined processes.  
• Customer Service: Maintain excellence in service delivery, ensuring high satisfaction and measurable outcomes for stakeholders.  

Integrate with Shared Services: Partner with other Business Units and Shared Service Departments (Business Development, Finance, IT, Logistics, HR) to ensure operational synergy, scalability, and support for all initiatives.  

Requirements and Skills 

• Leadership Experience: Proven senior leadership experience in education with strong academic, regulatory, and operational expertise. formal training and experience in education and/or special education preferred.  
• Operational Expertise: Strong background in process optimization, operational management, and efficiency improvements. 
• Strategic Vision/Execution: Ability to think strategically and operationalize a company’s vision into measurable outcomes.  
• Collaborative Integration: Strong interpersonal skills to harmonize diverse teams and departments.  
• Analytical Insight: Sharp financial acumen and analytical skills to drive P&L success.  
• Growth Orientation: Experience with scaling operations, growth strategies, and market expansion. 
• Tech-Savvy: Adept at integrating technology solutions to enhance operational performance and service delivery. 
• EOS Experience: Familiarity with the Entrepreneurial Operating System (EOS) is a significant advantage 

Personal Attributes 

• Results-driven and accountable.  
• Strong communicator and problem solver.  
• Empathetic leader with a focus on employee development.  
• Aligned with Encore’s core values and mission to serve children and families.