Robotics Coordinator

The Robotics Coordinator is responsible to oversee the intake, repair coordination, testing, and quality

assurance of surgical robotic systems and associated components. This role bridges technical service,

operational workflow, and customer communication to ensure high-performing, compliant repairs in

support of patient safety and surgical precision.

Role and Responsibilities

• Coordinate Robotic Device Repairs:
• • Serve as the primary liaison for robotic surgical system repairs, including arms, instruments and accessories.
• Track the lifecycle of each device from intake through diagnosis, repair, testing, and return.
• • Technical Workflow Oversight:
• Collaborate with technicians to ensure timely and accurate repairs.
• Ensure proper documentation and traceability of service records, parts used, and system calibration.

• Customer Communication:
• • Communicate directly with healthcare facility representatives regarding timelines, service updates, and troubleshooting.
• Provide technical support and education related to robotic system handling, performance, and preventive maintenance.

• Quality & Compliance:
• • Support adherence to FDA, ISO, and internal quality system requirements.
  • Assist in audits, root cause analysis, and corrective/preventive actions (CAPA) related to robotic systems.

• Training & Process Improvement:
• • Train staff on robotic system handling, service protocols, and device-specific troubleshooting.
  • Participate in cross-functional improvement initiatives to enhance efficiency, reduce repair turnaround time, and improve client satisfaction.

Qualifications

• 2–5 years of experience in medical device repair, service coordination, or robotics-related roles.
• Familiarity with surgical robotics systems (e.g., da Vinci, MAKO, ROSA) highly preferred.
• Strong communication and organizational skills. • Proficiency in using service management software and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Encore is a growing company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities across the United States, to ensure the highest level of safety for each patient, meeting the standards of OSHA, FDA, HSPA, AORN, AIMI, etc. We value our diversity of over 100 years total combined as a company. We believe that every device we repair contributes to better patient care, and we’re looking for driven individuals who share our commitment to excellence and innovation.