What are the responsibilities and job description for the Patient Service Representative (PSR)- FORT MYERS position at Encore Imaging?
- Are you HIGH ENERGY?
- Do you EXCEL in customer service?
- Do you speak Spanish and English? (REQUIRED)
- YOU MUST BE ABLE TO SPEAK SPANISH AND HELP TRANSLATE
- Do you have a flexible schedule?
- Do you have experience working in a fast pace medical setting?
If you answered "YES!" to these questions, then the Patient Service Representative (PSR) at Encore Imaging might be the perfect position for you.
Full Job Description:
The FULL TIME Patient Service Representative (PSR) position involves entering patient data, patient scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor with patient and team member interactions. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling and multitasking.
Major Job Functions:
- Greets and directs patients and visitors.
- Answer telephone and either responds to inquiry or directs caller to appropriate personnel.
- Schedule appointments and enters appointment dates and time into computerized scheduler.
- Records when appointments have been filled or canceled.
- Track referral sources of patients and conversion of referrals into appointments.
- Registers new patients with the office by collecting and inputting information into system and updating existing client info as needed.
- Contact patients’ insurance company for verification of insurance benefits and to understand requirements needed for covered scans.
- Receives payments for services provided.
- Performs other miscellaneous administrative tasks as directed.
Key Skills & Attributes:
- Ability to proactively and independently handle complex scheduling to maximize MRI Technologist’s productivity
- Experience and comfort with utilizing a variety of computer applications including, but not limited to Email, Excel and patient scheduling system
- Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to patients and insurance companies to verify insurance benefits
- Ability to maintain a calm and friendly demeanor with patients, insurance companies and co-workers
Work Experience:
- High School diploma or equivalent is required.
- One-year previous customer service AND medical office experience preferred.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20