What are the responsibilities and job description for the Assistant Manager position at Encore Home?
The Assistant Manager is responsible for supporting management in overseeing all operational activities, such as opening and closing duties, inventory management, store presentation and leading the sales team through example and education.
REQUIRED
- Previous retail experience
- Holidays and weekends
- Must have open availability
- Strong computer skills
- Strong attention to detail
- Strong basic math skills
- Past experience in the interior design or home furnishings industry is preferred, but not required
SKILLS
- Positive and professional attitude
- Relationship driven
- Strong leadership skills
- Strategic and mental agility
- Highly-organized and collaborative
- Results-oriented
- High-level of customer service
- Excellent verbal and written communication skills
- Proficiency with Mac Operating System, IOS devices, Microsoft Office & Google Applications
- Ability to remain fluid and flexible in a fast-paced environment
- Easily manages competing priorities
DUTIES
- Inspires the sales team by setting the tone on the sales floor and maintaining their own personal sales quota as set forth by the Gallery Leader (commission opportunity)
- Supervise associates engaged in sales, inventory receipt, reconciling invoices and customer service
- Warmly and authentically welcome guests into the showroom
- Exhibit a positive attitude with customers and team at all times
- Represent the Encore Home. brand through high-level communication, personal appearance and professionalism
- Treat all coworkers in a professional and courteous manner
- Answer customers’ questions on sales floor
- Actively seek out customers in-store and approach as the situation dictates
- Provide complete individualized design solutions based on identified customer needs and budget to close the sale.
- Support visual moves & updates, as directed by our corporate partners, as well as reacting to inventory sell through.
- Stay knowledgeable and up-to-date on current home furnishing and design trends
- Create & process invoices, purchase orders and transfers via the POS system with accuracy per company policies and procedures
- Ensure high level of customer satisfaction through excellent service & follow-up after the sale
- Regularly contact past customers who are waiting on product to provide up to date information on backorders and ETA’s
- Meet or exceed all monthly goals or quotas, as assigned by the Gallery Leader or Corporate Partners
- Coordinate and attend product knowledge training classes
- Comply with inventory control procedures
- Ensures cash counts and deposits are accurately recorded and reconciled daily at open & close
- Participates in cycle counts and physical inventories
- Assists in opening decorative accessories and pricing in downtime
- Ability to stand and maneuver on concrete sales floor for long durations (rest periods provided)
Responsible for maintaining cleanliness of full showroom and back of house spaces
- Participate and support any policy changes, procedure changes, new systems or work rules the company implements
- Other duties as assigned
*The physical & mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*
Benefits:
- 401(k)
- Employee discount
Work Location: In person