What are the responsibilities and job description for the Customer Success Associate position at Encore Growth Partners?
We are a forward-thinking organization renowned for our innovative approach and industry-leading customer service in the business consulting and telecommunications sectors. Due to our recent expansion, we’re looking for individuals who are energized by customer engagement, excel at problem-solving, and are driven to deliver personalized support strategies that leave a meaningful impact. If you thrive in a fast-paced, goal-oriented environment, this is your chance to grow with a company that values your development and success. As a Customer Success Associate, you’ll be a key player in shaping our reputation and setting us apart from the competition.
Customer Success Associate Responsibilities:
- Serve as the first point of contact for clients, representing our brand with professionalism and care.
- Provide personalized support and guidance tailored to each client’s needs as a dedicated Customer Success Associate.
- Accurately process sales transactions and ensure all client interactions are handled efficiently and effectively.
- Communicate service plans, pricing, promotions, and installation timelines clearly and confidently.
- Identify sales opportunities and recommend solutions that enhance the overall client experience.
- Participate in ongoing training and team development initiatives to stay informed on industry trends and best practices.
- Collaborate with fellow Customer Success Associates and sales team members to meet and exceed performance targets.
- Approach every client interaction with empathy, integrity, and a solution-focused mindset.
What We Look for in a Customer Success Associate:
- High school diploma or GED (required).
- Minimum of 1 year of experience in customer service, client relations, or sales.
- A customer-first mindset with a passion for delivering high-quality service.
- Excellent verbal and written communication skills.
- Confident, calm problem-solving abilities.
- A proactive and enthusiastic attitude with a team-oriented mindset.
- Strong focus on meeting goals and exceeding expectations.
- Patience, adaptability, and empathy in handling a wide range of customer interactions.
- A desire to grow, learn, and succeed as a Customer Success Assocaite in a fast-moving environment.
Why Join Us as a Customer Success Associate?
As a Customer Success Associate, you’ll be joining a team that values your contributions, supports your professional development, and celebrates your successes. Our culture encourages collaboration, innovation, and growth. You’ll have the opportunity to work with top-tier telecom brands, gain in-demand experience, and build a career designed for long-term success.
Job Type: Full-time
Pay: $50,000.00 - $62,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Professional development assistance
Work Location: In person
Salary : $50,000 - $62,000