Producer - REMOTE

Position Overview

The Producer is accountable for the successful planning, management, and execution of production events. The Producer implements processes and SOPs that drive consistency in event execution, while identifying, resolving, escalating operational problems, and optimizing the deployment of production resources. The Producer partners with senior production staff to execute elements of complex shows. This position serves as the primary point of contact for customers once the handoff from a seller has been completed. The Producer reports to the Associate Director, Event Production.

Key Job Responsibilities 

Organizational Leadership 

• Execute all Event Production functions necessary to deliver events at the highest levels of production efficiencies within budget, scope, and timeline. 

• Responsible for the creation, analysis, and execution of project budgets and plans, partnering with the appropriate discipline leads to mitigate risks and sub-rental spend. 

• Responsible for ensuring all work is delivered within target contribution margins. 

• Properly reconcile events, specifically delivering a wrap report and ensuring that all administrative data and paperwork has been entered, submitted, cross checked, and reconciled across the entire project. 

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention. 

• Responsible for compliance with established Standard Operating Procedures (SOPs), Technical Standards and Production Standards.  

• Support, sponsor and execute all company initiatives.   

• Communicate goals and objectives to Event Execution team members clearly and frequently.  

• Lead by example in portraying a polished, professional image in accordance with the standards set forth in the Encore team member guidebook. 

Production Management 

• Manages events with a scope that qualifies for production services

• Responsible for leading a team, assigning responsibilities, setting expectations, and executing the event.

• Maintain the global perspective of the account to ensure ongoing client satisfaction and continuity across all events. 

• Serve as a strategic partner for the customer to realize their vision from concept to execution. 

• Complete a post-show event report to communicate account intelligence with show team on a per event basis.

• Partner with the Creative team to bring forth the most innovative and experiential based solutions for our clients. 

• Responsible for addressing client needs by organizing client meetings, creating, and maintaining detailed show documentation and responding to client concerns and questions in a timely fashion. 

• Execute project planning of  events utilizing Encore’s project management software.

• Responsible for properly planning resources and logistics across all assigned production work.  

• Required to have familiarity with all new and existing Encore equipment and services. 

• Partner with the market sales team by directly providing scoping and pricing for production projects.

Job Qualifications

• Bachelor’s Degree or equivalent experience

• 5 years of Production or Show Experience required

• Excellent communication skills including written, oral and presentation

• Ability to listen carefully, responds intelligently, and follows up appropriately and consistently

• Position requires computer knowledge

• Self-motivated, self-starter, sense of urgency, personable and team oriented

• Detail and service oriented with strong organizational skills

• Ability to consistently meet deadlines

Competencies  

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

Up to 75% Travel May Be Required

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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