Dispatcher Warehouse - Las Vegas

Position Overview:

The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours.  Accountable for logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.

Key Job Responsibilities:

Customer Service:

• Provide superior customer service and strive to exceed the needs and expectations of internal and external customers  

• Maintain a positive relationship with all drivers and customers through effective communication and interaction

• Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily

• Communicate with customers on deliveries due to delays, weather, and equipment issues

• Coordinate dispatch and delivery activities between drivers and customers

Equipment Handling, & Maintenance:  

• As needed, assist warehouse team with pulling, receiving, and transportation of equipment

• Ensure all equipment is in good condition for deliveries

• Ensure order accuracy

Vehicle Maintenance:

• Ensure that vehicles are well maintained by scheduling service appointments as required 

• Ensure Driver Vehicle Inspection Logs are performed before each trip

• Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.) 

• Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles

• Ensure that delivery trucks are kept clean, free of debris and maintained daily

GPS/Routing:

• Ensure drivers are following set routes by dispatch for optimal production

• Provide directions from location to location when needed

• Provide management with reporting on fleet and drivers

• Maintain current fleet and driver information on Fleetmatics system

• Create balanced routes for optimal driver/truck production and fleet efficiency

• Monitor live routes for optimal route and traffic condition

• Confirm drivers are operating in a manner that consistently reflects Encore values

• Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks

• Managing and Monitoring of manual and/or electronic log books

Job Qualifications

• High School Diploma / GED 

• 3 years of transportation or logistics experience (fleet management preferred).

• Basic Audio-Visual Experience

• Basic Computer Skills

• Exceptional customer service skills

• Understand hours of service rules and regulations

• Ability to lead the organization in a safe, efficient and caring manner

• General knowledge of vehicle inspection and maintenance

• Ability to give, receive and follow written and/or oral instructions

• High level of composure and good stress management skills

• Alert, focused, and detail-oriented

• Proficient using GPS and other routing systems

• Knowledge of CDL / non-CDL rated equipment and thresholds  

• Understanding of air mile rules for both CDL and non-CDL drivers

• Have knowledge and understanding of DOT rules and regulations

• Ability to work both independently and cooperatively

• Good communication skills, both written and verbal, with internal and external customers  

• Ability to work safely with high degree of quality

• High degree of team work with customers, peers, and managers 

• Ability to use and understand automated routing software

• General competencies skills in smart phone use 

• Superior customer service skills 

• Demonstrate integrity in all areas

• A sense of ownership and responsibility for safety and timeliness

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). 

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.