Dispatch Supervisor

Position Overview:

The Dispatcher Supervisor is responsible for ensuring the smooth running of the loading and unloading of all vehicles in accordance with the schedule. Liaise with dispatch to ensure stock is controlled in regard to returns. They will supervise the loading and unloading of trucks and vans and will support and liaise with the Warehouse Manager. Accountable for overseeing the logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Manager. 

Your perspective:

• Private Healthcare after 12 months of continuous service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay 
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities:

Customer Service:

• Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers  

• Maintain a positive relationship with all drivers and customers through effective communication and interaction

• Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily

• To liaise with departments to ensure equipment is booked in and collected from the GI area.

• Communicate with customers on deliveries due to delays, weather, and equipment issues

• Coordinate dispatch and delivery activities between drivers and customers

Equipment Handling, & Maintenance:  

• See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment

• Liaising with project managers and support about trucks/vans.

• Talking to trucking companies.

• To supervise the team and coordinate the loading and unloading of all vehicles.

• Ensure all equipment is in good condition for deliveries

• Ensure order accuracy

Vehicle Maintenance:

• Ensure that vehicles are well maintained by scheduling service appointments as required 

• Ensure Driver Vehicle Inspection Logs are performed before each trip

• Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.) 

• Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles

• Do the Right Thing and ensure that delivery trucks are kept clean, free of debris and maintained daily

GPS/Routing:

• Drive Results by ensuring drivers are following set routes by dispatch for optimal production

• Provide directions from location to location when needed

• Provide management with reporting on fleet and drivers

• Maintain current fleet and driver information on relevant systems

• Create balanced routes for optimal driver/truck production and fleet efficiency

• Monitor live routes for optimal route and traffic condition

• Confirm drivers are operating in a manner that consistently reflects Encore values

• Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks

• Manage and monitor manual and/or electronic log books

Training/Staff Development

• Value People - Assists in training the Dispatcher on Encore service expectations.  

• Serves as a mentor for new hires. 

• Models and reinforces a positive working environment centred around company values.  

• Conducts the annual ITM process for assigned team members in conjunction with the Warehouse Manager

• To coordinate the staff and booking crew according to the workload

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• High School Diploma / GCSE’s or equivalent  

• 2 years supervisory experience

• 3 years of transportation or logistics experience (fleet management preferred).

• Basic Audio Visual Experience

• Basic Computer Skills

• Exceptional customer service skills

• Ability to lead the organisation in a safe, efficient and caring manner

• General knowledge of vehicle inspection and maintenance

• Ability to give, receive and follow written and/or oral instructions

• High level of composure and good stress management skills

• Alert, focused, and detail-oriented

• Proficient using GPS and other routing systems

• Ability to work both independently and cooperatively

• Good communication skills, both written and verbal, with internal and external customers  

• Ability to work safely with high degree of quality

• High degree of team work with customers, peers, and managers 

• Ability to use and understand automated routing software

• General competencies skills in smart phone use 

• Superior customer service skills 

• Demonstrate integrity in all areas

• A sense of ownership and responsibility for safety and timeliness

Competencies:

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Work is generally performed in a warehouse. Team members working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.