Account Executive

Overview

Who We Are:

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. 

The Opportunity:

To the outside world, we call this position Account Executive, but internally, it’s known as SOW—short for Share of Wallet —because that’s exactly what this role is all about. Think of it as a farming role: your focus is on growing existing accounts, not chasing brand-new ones.

You’ll partner with current Encore customers to expand services, secure renewals, add new locations, and become their go-to resource for all things fire protection. These aren’t cold leads—you’re stepping into warm, trusted relationships where we’ve already proven our value. Your mission? Deepen that trust, uncover new opportunities, and keep things moving forward.

It’s true—people buy from people they like. So, if you love serving customers and spotting opportunities where others see routine, this role could be perfect for you.

What You’ll Be Doing:

• Manage a book of existing customers with a focus on expansion, retention, and referrals
• Identify upsell and cross-sell opportunities across different systems, locations, and services
• Own the renewal process and keep contracts current
• Source and track public and private bid opportunities to stay ahead of future work
• Act as a trusted advisor—someone customers rely on for guidance and support
• Collaborate closely with service, install, and operations teams for a seamless customer experience
• Keep your pipeline, activities, and follow-ups organized in HubSpot (our CRM)

What You Bring:

• 3 years of professional experience (sales, account management, or service-based roles preferred)
• Excellent communication skills—verbal, written, and everything in between
• Comfort with tools like Excel, PowerPoint, and CRM software (HubSpot experience = gold star)
• Strong organization and attention to detail
• A self-starter mindset with a team-first attitude and high level of ownership

Why Encore?

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary.

Here’s some of what you can expect in the role:

• Competitive salary uncapped commission potential
• Results-driven environment that values working smarter, not harder
• We dress for the objective: most days it’s jeans, sometimes it’s suits. As long as you know when to wear which (or aren’t afraid to ask), you’ll be all set! Speaking of attire, we offer all employees Encore gear when they join the team.
• A culture where ideas are encouraged, tested, and celebrated
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) with employer match
• Medical, Dental, and Vision coverage through Blue Cross
• Company-paid life insurance policy 

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

#LI-EH1