What are the responsibilities and job description for the IT Technician III position at Encore Consulting?
152846 - DOA/DAIT - Technician III
Technician III
Madison, WI
Long term contract
Top required skills:
• At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
• Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.
Nice to Have Skills:
• Experience working on project-based teams that follow Agile methodologies.
• Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.
Interview Process: Teams with camera on. 2nd and 3rd rounds if necessary.
Onsite or Remote? Candidates MUST be a CURRENT WI resident. NO RELOCATION IS ALLOWED. This position can work remote (within the state of WI) or in the office and may be asked to travel to the various DA offices to install equipment as needed. DOA will reimburse for travel expenses.