Director of Card Solutions

Job Summary:

The Director of Card Solutions will oversee all aspects of a financial institution's card operations, such as credit, debit, and prepaid card programs. This individual will manage teams, develop strategies to enhance card offerings, ensure compliance with regulations, and work to improve functioning systems and fraud prevention for Encore Bank.  

Primary Duties and Responsibilities:

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

• Oversee development and implementation of card solutions to drive customer relationships
• Identify Opportunities: Pinpoint areas for revenue enhancement and cost reduction.
• Develop strategies to maximize revenue and competitive advantage
• Willingness and ability to collaborate with other teams to understand the various drivers for Encore Bank’s business and implement needed changes.
• Oversee and develop key processes to improve fraud prevention practices
• Ensure card programs are in compliance with organizational policies and regulatory requirement.
• Ability to collaborate with, lead discussions and present to all employee levels within Encore Bank’s structure including executives, mid and high-level managers, and general team members.
• Oversee and build relationships with vendors for card networks, programs, and technologies
• Other duties as assigned

Type and Scope of Supervisory Responsibilities: 

• May have supervisory responsibilities

Skills and Qualifications:

• Bachelor’s degree in Finance, Information Technology, Economics, or a related field
• At least 12 years of experience in banking, financial services, or payments.
• Expert knowledge on payment ecosystem platforms and data-analysis tools
• Must possess exceptional analytical and problem-solving skills
• Must have the ability to work independently and in a team environment across multiple teams within Encore Bank.
• Strong ability to prioritize multiple tasks to complete work within deadlines

Attendance Requirements:

• This position may be fully remote, however, in-person and/or hybrid attendance occasionally required for company and/or team meetings

Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel:

• Travel is primarily local during the business day, although some out of area and overnight travel may be expected

Physical Abilities Required for this Job:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is frequently required to stand, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to twenty-five pounds.

• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Abilities Required for this Job:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.

Offered Benefits:

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• Supplemental Life Insurance
• Employee Stock Program
• 401K

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.