What are the responsibilities and job description for the Solutions Engineer - US (San Francisco) position at Encord?
About us
Encord is the universal data layer for AI that helps 300 AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more.
We're an ambitious team of 100 working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
The role
As a Solutions Engineer at Encord, you will work closely with customers to understand their requirements, gather feedback, and provide technical inputs to the engineering team. You will be a focal point between the commercial and technical teams, supporting the full customer lifecycle with your technical expertise — from onboarding through to dealmaking.
\n- Support technical customer onboarding, including running technical sessions and importing/exporting data and labels into and out of our platform
- Build scripts and tools to quickly respond to pressing customer feature requests, and support the product and engineering team in converting these into production-grade platform features
- Serve as the face of our engineering team with customers and prospects
- Work alongside commercial teams throughout the entire customer lifecycle and support dealmaking with your technical knowledge
- Collaborate with the Sales & ML team to prepare and set up product demos
- A hacker mindset to solve customer problems quickly and efficiently
- High attention to detail with a customer-first approach
- Deal-driven attitude with the ability to work well under pressure
- Comfortable being a bridge between technical and commercial teams in a fast-paced environment
- 1 years of experience in a Solutions Engineering or similar technical customer-facing role
- Strong understanding of Python SDKs, APIs, SQL, and cloud integrations
- Ability to estimate the scope of bug fixes and debug code based on stack traces and customer-reported issues
- Previous experience in a fast-paced B2B startup is a plus
- Competitive salary, commission, and meaningful equity in a high-growth startup
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials