Deployment Strategist

About us

At Encord, we’re building the AI infrastructure of the future by solving one of the least glamorous, but most critical, problems in AI: data quality. For the vast majority of teams, preparing high-quality training data is the most costly and time-consuming part of bringing AI products to market, and it ultimately determines whether models succeed or fail.

As former computer scientists, physicists, and quants, we experienced this pain firsthand. AI today feels like the early days of the internet — huge potential, but immature tooling holding real progress back. That gap is why we started Encord.

We’re now a 100 person team operating at the cutting edge of computer vision and deep learning, backed by CRV, Y Combinator, and leaders like Luc Vincent (former VP of AI at Meta). We’re one of the fastest-growing companies in the space and consistently rated by customers as the best tool on the market.

The role

We’re hiring a Deployment Strategist to own the successful deployment and adoption of Encord across a portfolio of customers. This is a high-impact, post-sales role that blends technical execution, customer strategy, and commercial ownership.

You’ll work closely with AI, ML, and engineering teams to get customers live quickly, ensure strong product adoption, and drive long-term value. You’ll also partner cross-functionally with Sales, Product, Engineering, and Leadership to shape how Encord scales its post-sales motion.

• Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption.
• Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans.
• Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors.
• Maintain a holistic understanding of each customer’s goals, usage, and risk profile, proactively addressing issues before they escalate.
• Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth.
• Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution.
• Help shape and continuously improve Encord’s post-sales motion, playbooks, and operating processes as the company scales.

• 2–8 years of experience in a client-facing role (Customer Success, Solutions Engineering, Implementation, Consulting, Technical Account Management, or similar).
• Demonstrated success supporting complex, technical products and enterprise-grade customers.
• Comfortable going deep on product and technical details while communicating clearly with executives.
• Highly organized and analytical, with strong project management instincts.
• Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes.
• Commercially minded, with an understanding of how post-sales execution drives retention and growth.
• Collaborative and influential, with strong cross-functional instincts.
• Ambitious, driven, and motivated by ownership, impact, and rapid growth.

• Experience working with AI, ML, data infrastructure, or developer-focused products.
• Prior ownership of renewals and/or expansion in a post-sales role.
• Familiarity with enterprise onboarding, integrations, or change management.
• Experience operating in a high-growth startup environment.

• Competitive salary, commission, and meaningful equity in a high-growth startup
• Clear, accelerated growth opportunities as the company scales rapidly
• Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
• Flexible PTO to fully recharge
• 18 paid vacation days in the U.S. plus federal holidays
• Annual learning & development budget
• Comprehensive health, dental, and vision coverage
• Frequent travel opportunities across the U.S., London, and Europe
• Bi-annual company offsites, twice-weekly team lunches, and monthly socials