What are the responsibilities and job description for the Customer Success Associate position at Encord?
About us
Encord is the universal data layer for AI, helping 300 AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle — from development through production.
Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100 working at the frontier of AI and have raised $110M in total funding, including a $60M Series C led by Wellington Management, with participation from CRV, Next47, Y Combinator, and others.
The role
We're looking for an exceptional CS Associate to join our post-sales team. You'll work closely with our Sales, Engineering, and Deployment functions to drive adoption and value delivery across our customer base.
You'll become a product expert and work with internal teams to build a well-oiled engine that consistently enables customers to get up and running successfully at scale. You will work on a mix of strategic work (ideating and executing on success plans, running growth campaigns like referral programs, customer events, or holiday merch drops) and operational work (identifying and prospecting new champions across our customer base, running onboardings and demos, guiding tech teams through best practices).
\n- Drive adoption and value delivery by working closely with Sales, Engineering, and Deployment teams throughout the customer lifecycle
- Run customer onboardings, demos, and technical best practice sessions
- Identify and prospect new champions across the existing customer base
- Ideate and execute on customer success plans and growth campaigns, including referral programs, customer events, and more
- Communicate effectively with both technical teams and executive stakeholders on project plans and progress
- A great communicator who enjoys running demos, prospecting, and building lasting customer relationships
- Equally comfortable handling in-the-weeds implementations and presenting to executives
- Highly organised with the ability to manage time across many competing priorities
- Derives energy from owning and completing projects, balancing detail-focus with bigger-picture thinking
- Ambitious, hardworking, and consistently a top performer in whatever environment you've been in — whether in academia, business, sport, or work
- 1–4 years of experience in a client-facing role in a high-intensity, fast-paced environment
- Proven track record of owning and delivering projects end-to-end, with strong attention to detail
- Comfortable communicating with both technical teams and senior stakeholders
- Highly organised with the ability to manage competing priorities across a large customer book
- Experience at a B2B SaaS or high-growth tech startup is a plus
- Competitive salary, commission, and meaningful equity in a high-growth startup
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials