W2 role-Change Analyst-Scottsdale,AZ

Experience, Skills & Competencies-

• Bachelor s degree in business, Computer Science, or related field, from a four-year college or university, or a combination of equivalent education and/or work experience
• Minimum of 2 years of experience as part of a Service Management and/or IT team managing the IT Change Management function.
• Experience in one or more of the following technology areas desired:
• ServiceNow ITSM module
• Cloud computing technologies
• Must be a self-starter and motivated to work with others to accomplish goals with minimal supervision.
• Demonstrate a high level of customer orientation, attention to detail, and excellent documentation and communication skills.
• Ability to work effectively in a team-oriented environment, both independently and collaboratively.
• Ability to facilitate collaboration, open communication and reach across functional boundaries.
• Ability to embrace change and adapt to new technologies quickly.
• Ability to grasp and apply new information quickly and handle increasing responsibilities with growing complexity.

Responsibilities-

Change Analyst 2, your job responsibilities will include:

• Evaluating change requests and ensuring IT readiness based on established policies and guidelines.
• Recommending approval, modification, or denial of changes based on compliance with policies.
• Ensuring all change requests include necessary details such as implementation plans, back-out plans, and testing results.
• Collaborating with Problem Analysts to review both successful and unsuccessful changes.
• Monitoring completed and pending changes, addressing unauthorized, outdated, or stale requests.
• Participating in Change Advisory Board (CAB) meetings and coordinating approvals for expedited changes.
• Regularly reviewing and updating IT change policies to align with best practices.