Solutions Architect NA

Solutions Architect  

Location: Atlanta, GA  

Position Type: Full Time, Exempt  

Roles Responsibilities:  

Working closely with Encompass Sales, Account Management, Engineering and Operations departments along with strategic partners, suppliers and customers, the Solutions Architect is accountable for the definition and cost modeling of robust, efficient and innovative solutions in support of the services provided by Encompass. 

Principle Responsibilities: 

• Responsible for architecting, designing and costing robust, efficient and innovative solutions
• During the presales phase, work alongside Encompass Sales and Account Management teams to analyze and define customers’ requirements
• Work with clients to analyze and refine requirements for new services and change requests.
• Work with suppliers, partners and internal teams to define, document and cost appropriate solutions
• Continually work towards standardizing technology and approach, where possible, as well as ensuring solutions align with Encompass’ strategy
• Create, maintain and develop relationships with Encompass’ customers, acting as Encompass’ technical envoy
• Create presentations of final solutions and present to customers
• Create high-level design documentation suitable for engineering and operational delivery teams
• Coordinate and lead all facets of product demonstrations
• At project initiation, work with suppliers and other Encompass technology & operations teams to support a formal handover and refinement of solution designs
• Continue to act as Design Authority throughout subsequent phases of project implementation
• Analyse and suggest improvements to existing technical systems to increase efficiency and/or reliability

• Create, maintain and develop relationships with Encompass’ suppliers
• Provide objective analysis of potential technical solutions and products with a view to ROI, reliability and operational efficiency/ease of use
• Gather product requirements and market intelligence, including identifying and analyzing industry technology and pricing trends, in order to inform future design decisions as well as to provide additional feedback to the Encompass product and senior management teams
• Assist Encompass product teams in architecting solutions, with a focus on regional requirements
• Work with the wider Solutions, Products and Engineering teams in the design, build and assessment of prototypes and proof of concepts
• Own and manage specified customer and supplier technical relationships
• Act as principal specialist and authority in a specified technical area
• Represent Encompass at industry events and technical forums as required

Educational Level/Qualifications Required: 

• Associates degree in Broadcast Engineering Technology, Electronics Engineering Technology, IT, Computer Science, or equivalent work experience.  
• Candidates must be able to demonstrate a deep technical understanding (to principle/architect level) of a wide array of broadcast and OTT technologies

Experience/Knowledge: 

• 8 years of relevant experience and a Bachelor’s degree in CS or equivalent or
• 5 years of relevant experience and a Master’s degree in CS or equivalent

Or 

• 8 years of software architecture and design experience
• 5 years of experience working with large scale distributed software systems (i.e. “the cloud”)
• Demonstrated experience in the design of strategic solutions for broadcast, video on demand, postproduction and OTT systems

• Knowledge/Experience in the design and implementation of automation, playout servers, routing, branding, control, monitoring and modular glue technologies
• Knowledge/Experience of content management, storage and workflow solutions for broadcasters and content owners, including media asset management, meta-data management, transcode, media transfer and fulfilment
• Knowledge of security standards and best practice for design of systems and applications.
• Knowledge/Experience of occasional use/event-based broadcast and OTT services and the necessary approach to these as it pertains to the development of supporting solutions
• Knowledge/Experience in the design and implementation of OTT technologies, including encoding, transcoding, packaging, DRM and DAI 
• Knowledge of SCTE standards for signaling program and advertising events along with transmitting program schedules with blackout and alternate content policies. 
• Detailed knowledge/experience of IP networks as they pertain to broadcast and OTT
• Knowledge/Experience of architecting for the cloud, including the use of containers and orchestration
• Commercial awareness and demonstrated ability to assess the viability of technical solutions from a commercial perspective
• Demonstrated experience of managing technology suppliers
• Knowledge of broadcast engineering practices and principles
• Knowledge of software engineering practices and principles
• Experience of analysis and design processes and documentation
• Knowledge of analysis and design techniques
• Knowledge of impacts design decisions have on sustainability

Personal skills required for role: 

• Team player with excellent verbal and written communication skills
• Ability to communicate technical solutions to non-technical people
• Openness to change and willingness to embrace new ideas

• Commercial awareness and negotiation skills  
• Logical and methodical approach to problem solving
• Highly organized and able to effectively prioritize workload based on business demands
• Attention to detail
• Willingness to take ownership and see things through to completion
• Willingness to own and learn from one’s mistakes and ensure these are not repeated
• Constant drive to learn and improve
• Passion for technology and the media industry

Encompass, a leader in digital media services, owns and operates state-of-the-art, broadcast facilities throughout the United States, Latin America, United Kingdom and Asia. The company’s mission-critical, media services provide broadcasters, cable networks, corporations and government entities with customized solutions for the management and distribution of content. 

Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. M/F/Disability/Veteran