Restaurant Manager (Salt & Meadow)

The Company and The Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

Job Summary

The Restaurant Supervisor is responsible for overseeing daily front-of-house operations at Salt & Meadow, ensuring exceptional guest experiences and efficient service execution. This role leads, coaches, and develops team members while maintaining Forbes Five-Star service standards and supporting overall Food & Beverage objectives. Success in this position is demonstrated through high guest satisfaction, strong team performance, and effective cost control. The Restaurant Supervisor plays a key role in driving operational excellence and supporting the broader resort experience.

Essential Functions and Responsibilities

• Regular and reliable attendance is an essential function of this role.
• Exemplifies The Tides Inn Mission, Values, and Forbes Five-Star service standards at all times.
• Interviews, selects, trains, supervises, counsels, and disciplines restaurant team members to ensure efficient and professional operations.
• Organizes and conducts pre-shift meetings to communicate key information such as house counts, menu updates, and service expectations.
• Schedules and directs team members in daily work assignments to maintain optimal service levels.
• Interacts professionally and positively with guests, promoting resort facilities and services while ensuring a welcoming atmosphere.
• Resolves guest concerns with patience, tact, and diplomacy to achieve satisfactory outcomes for all parties.
• Answers telephones clearly and professionally while coordinating and documenting reservations.
• Coordinates and executes special events such as receptions and private dining experiences.
• Maintains strong working relationships with all resort departments and participates in relevant meetings.
• Monitors dining room and kitchen operations to ensure food quality, presentation, and service standards are consistently met.
• Verifies food temperatures, evaluates presentation and taste, and ensures proper preparation methods are followed.
• Provides coaching and guidance to team members to drive continuous improvement and consistency.
• Maintains profitability by controlling labor costs, minimizing waste, and managing equipment usage.
• Manages inventory levels by calculating needs, ordering supplies, and maintaining appropriate stock levels.
• Evaluates operational processes and implements cost-saving and revenue-enhancing initiatives.
• Utilizes computer systems to process guest transactions, generate reports, and support forecasting and administrative functions.
• Ensures proper maintenance of equipment by initiating repairs and training staff on correct usage.
• Supports overall Food & Beverage operations, including assisting in other outlets, promotions, and special projects as needed.
• Maintains a clean, safe, and organized work environment by assigning and assisting with cleaning duties.
• Completes additional assignments and special projects as directed by the Director of Restaurants.

Core Competencies

People Leader Competencies:

• Decision Quality
• Managerial Effectiveness
• Developing Direct Reports
• Interpersonal Skills
• Managing Ambiguity
• Business Acumen
• Strategic Agility

Qualifications

Experience:

• 3–5 years of Food & Beverage experience required
• Previous supervisory or leadership experience required

Skills:

• Strong leadership and team development abilities
• Excellent guest service and interpersonal communication skills
• Ability to resolve conflicts with professionalism and diplomacy
• Knowledge of food and beverage operations, service techniques, and quality standards
• Strong organizational, time management, and problem-solving skills
• Proficiency in basic math, including percentages and cost calculations
• Ability to work effectively under pressure in a fast-paced environment
• Computer proficiency with POS systems and reporting tools

Education:

• High School Diploma or equivalent required
• College degree preferred

Certifications/Licenses:

• No specific certifications required (food safety certification preferred if applicable)

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.